Lead Network Engineer (Managed Services)

We are seeking a Lead Network Engineer to join our growing Managed Services team.

This is a high-level technical position responsible for designing, implementing, securing, and supporting complex network infrastructures for our clients. The ideal candidate possesses strong technical expertise, excellent troubleshooting abilities, and a passion for mentoring others while delivering exceptional customer experiences.

In addition to serving as the technical lead on advanced networking projects, this individual will provide guidance to our helpdesk team, recommend strategic technology solutions, and help ensure our clients’ IT environments remain secure, reliable, and scalable., * Design, implement, configure, and support enterprise network environments

• Lead complex network deployments, upgrades, and infrastructure projects
• Troubleshoot advanced routing, switching, firewall, VPN, and wireless issues
• Configure and support firewalls, VLANs, SD-WAN, VPNs, and network security solutions
• Monitor network performance and proactively identify opportunities for improvement
• Provide Tier III escalation support for complex networking issues
• Work closely with clients to understand business needs and recommend technology solutions
• Mentor and provide technical guidance to helpdesk team and support staff
• Create and maintain accurate network documentation and diagrams
• Collaborate with internal teams to ensure successful project implementation and customer satisfaction
• Stay current on emerging networking, cloud, and cybersecurity technologies

• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to explain technical concepts to non-technical users
• Self-motivated professional who can work independently and prioritize multiple projects
• Strong leadership and mentoring skills
• High attention to detail and commitment to quality
• Ability to thrive in a fast-paced MSP environment
• Passion for continuous learning and emerging technologies
• Strong organizational and project management skills

Qualifications & Experience

• 3-5+ years of Network Engineering experience in an MSP environment
• Proven experience designing and supporting complex network infrastructures
• Strong knowledge of routing, switching, VLANs, VPNs, wireless networking, and network security
• Experience configuring and supporting firewalls and network security appliances
• Experience with Microsoft Windows Server environments and Active Directory
• Experience with Microsoft 365 and cloud technologies is preferred
• Experience with virtualization platforms (VMware and/or Hyper-V) preferred
• Familiarity with cybersecurity best practices and disaster recovery planning
• Experience leading technical projects from planning through implementation
• Valid driver’s license with a clean driving record

Preferred Certifications

• Cisco CCNA
• CCNP, * Network Engineering in an MSP environment: 3 years (Required)

License/Certification:

• Driver’s license (Required)

Pulled from the full job description Referral program Tuition reimbursement 401(k) Health insurance Retirement plan 401(k) matching Paid time off, * ESOP (Employee-Owned Company)

• Growth and advancement opportunities
• Quarterly and company bonuses
• Company phone and laptop
• Medical, Dental, Vision, Life Insurance
• 401(k)
• Paid Vacation and Sick Time
• Employee Stock Ownership Plan
• Ongoing training and professional development
• And much more!

Physical Requirements

This position requires regular travel to client locations and the ability to:

• Operate a motor vehicle safely
• Lift, carry, push, or move equipment (occasionally exceeding 50 lbs.; heavier equipment with assistance)
• Bend, stoop, kneel, crawl, climb, and reach overhead
• Sit or stand for extended periods
• Perform repetitive hand and finger movements while using computers and networking equipment
• Read computer screens and network diagrams
• Communicate effectively in person, by phone, and through virtual meetings

Why Join Boring Business Systems?

We pride ourselves on fostering a collaborative and engaged workplace culture. As a team member, you’ll be encouraged to participate in company-wide initiatives, volunteer activities, and represent our values in every interaction. At Boring, we live by our 27 fundamentals - core principles that define how we treat our customers, our teammates, and our community!

As an employee-owned company (ESOP), every team member has a vested interest in our success!, * 401(k) matching

• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Your journey doesn’t have to be boring - but your job can be!

At Boring Business Systems, we believe in making business technology anything but boring! We are a growing Managed Service Provider (MSP) delivering high-quality IT services to businesses throughout Central Florida. Our services include help desk support, cybersecurity, proactive monitoring and maintenance of servers and desktops, technology planning, full-scale IT implementations and more!

We pride ourselves on delivering exceptional customer service while fostering a collaborative, positive team culture where employees are encouraged to grow, innovate, and make a real impact.