技术支持工程师-Technical Support Engineer

1. Provide support for product implementation, promptly resolve issues during implementation, and ensure the delivery of large-scale projects.

2. Offer technical support for complex faults escalated by frontline server engineers, provide solutions and follow up until the issues are fully resolved.

3. Manage after-sales service for customer-reported issues, strictly comply with after-sales service standards to ensure customer satisfaction; coordinate front-end and back-end resources, actively solve difficult customer problems and promote closed-loop resolution; monitor equipment failures and conduct equipment health management.

4. Collect customer feedback on services, gather serviceability issues and promote continuous product improvement to enhance overall product serviceability and maintainability. Establish a professional service image through effective communication with users, promptly feedback customer demands for products or other services to the back-end, and conduct customer service operations.

5. Respond promptly to customer needs for product commissioning, implementation and after-sales service; cooperate with the marketing team to handle and communicate on-site for customer emergencies.

1. At least three years of experience in server-related technical support or systems engineering; familiarity with mainstream server hardware architectures; ability to independently resolve complex hardware issues.

2. Solid foundation in networking technology; familiarity with Windows and Linux operating systems and virtualization platforms (such as VMware); ability to perform system installations, troubleshooting, and application deployments.

3. Familiarity with product development and service delivery processes; experience in cross-departmental communication and coordination is preferred; familiarity with the IPD (Integrated Product Development) process is a plus.

4. Fluency in spoken, written, and reading English to handle interactions with multinational clients or collaborate with internal multinational teams; proficiency in Chinese is a plus.

5. Bachelor’s degree or higher

Pulled from the full job description

• Health insurance
• Paid time off, What We Offer
• Paid time off
• Stable full-time position
• Serve top-tier global clients and work on multinational projects
• The data center, cloud computing, and network infrastructure sectors offer promising prospects for growth.