Rippling’s Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals.

Professional Services engagements are consultative and customized based on the customers’ unique needs/pain points.

The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed.

What you will do

• Ensure our customers are set up for success with our core platform: *

• Discover our customers’ business needs and priorities
• Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
• Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
• Train customers on the core platform
• Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence

• Work cross-functionally with CX, product, and marketing to maximize product adoption. *

• Design and document new use cases for our platform.
• Train our internal and external teams through webinars
• Contribute to our knowledge base and serve as a subject matter expert on the Platform

• Actively contribute to the development of new Platform features *

• Coordinate with product and engineering teams to support new use cases.
• Assist with user testing and beta programs for new features.

• 2+ years of SaaS experience in professional services, implementation, or customer success *

• An ability to build relationships with customers
• An ability to manage a book of business and control the customer’s implementation experience
• A curiosity for product/technology

• Strong preference *

• Experience writing your own SQL queries
• Prior experience working at an HR/IT SaaS company
• Ruthless prioritization and time management
• Strong attention to detail and ability to solve complex, interdependent problems
• Boundless energy to help other teams and your customers…all with a “can-do” attitude!
• Flexible to scaling and changing organizations and responsibilities
• Experience working with product and engineering teams to build and launch new products or features

2.32.3 out of 5 stars Remote $56,700 - $89,775 a year - Full-time, This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation-including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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The pay range for this role is: 56,700 - 89,775 USD per year(US Tier 2) 53,550 - 84,787 USD per year(US Tier 3)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America’s best startup employers by Forbes.