IT System Technician

Under the direction of the Information Technology Director, the primary objective of this role is to establish and maintain a secure information network system and infrastructure for the local county government. This includes providing technical support to departmental staff, addressing technology needs, and ensuring the smooth operation of all network-related functions., The key responsibilities of this position include but are not limited to:

• Offering frontline support of technology end-users, encompassing application assistance, help desk services, and system access/security administration via Active Directory services.
• Supervising all telecommunication aspects, including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network) and county telephone systems.
• Assisting in statewide implementation of state-mandated systems for all county government departments.
• Oversee Cybersecurity at all levels, including the implementation and management of cybersecurity protocols, firewalls, MFS, intrusion detection/prevention systems, and regular security audits to protect against unauthorized access, data breaches, and other security threats.
• Acting as the central coordinator of personal computers, serving as the primary point of vendor contact and providing internal expertise for all telecommunications. As part of the telecommunications expertise this would include network cameras (used for surveillance and monitoring), courtroom audio-video equipment (utilized for legal proceedings recording and broadcasting), virtualized infrastructure technologies (such as virtual machines and hypervisors for efficient resource management), and video conferencing solutions (for remote meetings and collaboration).
• Conducting support activities, including hardware and software installations, upgrades and troubleshooting.
• Install personal computers and peripherals while delivering user support services.
• Use of a personal vehicle to travel between county buildings in Smethport, PA, and to District Justice offices in Bradford, PA, and Kane, PA, as required for job-related duties. Mileage reimbursement will be provided in accordance with county policy.

• Education: Minimum Bachelor’s degree in Computer Science or related field preferred.
• Certifications: Relevant certifications are a plus.

Pulled from the full job description

• Mileage reimbursement