Product Support Specialist

This position is for a Product Support Specialist in the Medium Voltage Brand Label Team, part of the US Power Systems Business, in Nashville, Tennessee. This team is responsible for managing and executing the front and back office functions to support the execution of our MV MCC offer with our Brand Label Suppliers.

This position is accountable for assisting the customer service department with processing more complex customer orders/inquiries and supplying appropriate responses. Prioritizes and routes customer orders/inquiries to provide expeditious resolution to the customer’s satisfaction. Researches and provides timely responses to customer inquiries. Utilizes and maintains information systems in support of customer service department.

What would you do?

• Processing new orders and change orders within the required time frame
• Specification review on incoming orders and change orders
• Acts as a liaison between the field sales force and MVMCC Suppliers.
• Managing the SEA queue for lead-time requests, expedites and change orders
• Process all export paperwork (NAFTA/CAFTA) and update training as it becomes available.
• Research status of customer orders, providing information to customers on problems.
• Resolves production, shipping scheduling, and/or invoicing problems.
• Provide technical support to Field Sales Organization
• Clarifying orders between Field Office and Brand Labeled Suppliers
• Hosting Customer Witness Testing as Required
• Other related duties as required

• 0-3 years of experience
• Bachelors degree in Electrical Engineering or other related field or;
• Familiarity or hands-on experience with transformers (including MV transformers) through work, training, or related exposure
• Self-motivated, proactive, and accountable, with a practical approach to problem solving
• Strong organizational skills, with the ability to manage and prioritize both short- and long-term tasks effectively
• Excellent communication skills, with the ability to clearly convey information to a wide range of internal and external customers and suppliers (both written and verbal)
• Ability to learn quickly and adapt in a fast-paced, customer-focused environment
• Comfortable reviewing and interpreting technical information such as project drawings or one-line diagrams (or a willingness to learn)

Nice to have:

• Exposure to Schneider Electric products, systems, or processes
• Experience with tools such as SAP, SE Advantage, Mainframe, or Windchill

For this U.S. based position, the expected pay range is USD 70,000 - USD 80,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

This is an exciting time to work for Schneider Electric!

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You’re part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions., At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker., Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.This is an exciting time to work for Schneider Electric!

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You’re part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.