Field Support Analyst/Desktop support

Digital Intelligence Systems, LLC

New York, NY, United States

3 months ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$60,320.0 - $72,800.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Adobe Acrobat Active Directory Apple IOS Issue Tracking Systems Microsoft Office Software Tools Remote Infrastructure Management Backend Microsoft InTune

Job description

General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management

Requirements

Good technical skills, Good customer service
Nice to have skills:
Banking or law firm support work,
Experience with Apple iOS
Adobe Acrobat
Years of Experience: 5+ years

Education:

Bachelor’s degree preferred, if no degree, they will need 5 years extra experience

Software skills:

MS Intune, Ticketing Systems, MS Office Suite

Benefits & conditions

Pay: $29.00 - $35.00 per hour

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on indeed.com

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:20 min

Identifying multi-disciplinary talent for developer experience engineering roles

Hazal Mestci +1 · Coffee With Developers

2:25 min

Testing the AI generated Apple iOS Flashcards application

MIlan Todorović · WWC Europe 2026

1:52 min

Structuring and scaling the backend engineering team

Stefan Lingler +1 · Coffee With Developers

2:08 min

Intersecting neurodivergent support and technical operations consulting

1:33 min

Anticipating web push notification support on mobile browser architectures

Christian Liebel · JS Congress

1:12 min

Choosing TypeScript for complex backend applications

Maximilian Otto · WWC 2024

Videos

See all