IT Support Specialist

We are seeking an IT Support Specialist to provide high-quality technical assistance to our internal team members across multiple companies. This role requires rapid technical adaptation, excellent multitasking, scrupulous attention to detail, and a love for problem solving., * Provide support while communicating technical issues to non-technical users.

• Log, categorize, track, and resolve incoming hardware, software, and network issues via our ticketing system.
• Provide remote and in-person troubleshooting for Windows 11/10/MacOS devices, Microsoft 365 apps, and cloud tools.
• Provision employee accounts, reset credentials, and modify security permissions using Active Directory.
• Configure, test, deploy, and maintain corporate laptops, mobile devices, peripherals, and workstation hardware.
• Monitor and maintain compliance with company security policies and IT standards.
• Assist with inventory management and asset tracking of IT equipment and software licenses.
• Escalate complex issues to senior IT personnel, vendors, or third-party support providers when required.

• Associate degree in Information Technology, Computer Science, or equivalent professional field experience.
• Minimum 2 years of experience working in an internal corporate IT service desk or technical support environment.
• Proficient with Windows 10/11, MacOS, Microsoft 365 Administration, Active Directory, and basic LAN/WAN networking concepts (knowledge of domain controller, DNS, DCHP, and network administration is a plus).
• Knowledge of cybersecurity best practices including MFA, phishing awareness, endpoint protection, and access control.
• Familiarity with remote support tools and techniques.

Strong customer service, communication, and time management skills.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Morgantown, WV 26508: Reliably commute or planning to relocate before starting work (Required)

Compensation & Benefits:

• Competitive Salary commensurate with experience

• 401(k) with company match

• Health, Dental, and Vision Insurance

• Flexible Spending Account (FSA)

• Life Insurance

• Employee Assistance Program (EAP)

• Paid Time Off

Greer Industries, Inc. has been privately held for over three generations and is a successful and dynamic corporation. We operate a diverse network of business and they are managed from our headquarters located in Morgantown, WV. With divisions in Limestone, Lime, Asphalt, and other entities, Greer has been rock solid for over 110 years. WVRC Media is a sister corporation to Greer Industries and is the leading voice of West Virginia with over 30 radio stations and the MetroNews Radio Network. Greer Industries and WVRC Media are family owned and family oriented. We build our success on hiring great employees and providing them with all the tools for success and growth.

Job Type: Full-time, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance