Computer Support Administrator (CSA)

• Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Air Force Sensitive Compartmentalized Information (AFSCI) network.
• Must be experienced in Microsoft 365 Windows based computer network operations.

Clearance Required: TS/SCI

Degree and Years of Experience:

Two (2) or more years’ experience related to Computer Support Technician (CST) or Computer Support Administrator (CSA) support on similar networks to NIPRNet, SIPRNet, and AFSCI/JWICS.

Required Certifications:

DoD 8570 IAT Level II or 8140 Work Role Code 411 Intermediate or Advanced certification (current)

Possess, or be willing to obtain within 6-months of start date, an additional certification related to Microsoft Windows or Networking, * Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers

• Experience in updating, patching, and troubleshooting Microsoft Windows based systems
• Experience loading, configuring, and troubleshooting software applications
• Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
• Must be self-motivated and able to perform with little to no supervision
• Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution

Preferred Skills/ Qualifications:

• Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
• Experience using the Remedy & ServiceNow Ticketing System
• Experience in tracing lines, copper and fiber.
• Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
• Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian

Additional Requirements:

• May also need to pull cables to support the installation of new workspaces
• Positions available at JBSA-Lackland, Texas