Technical Support Representative

• Provide professional, friendly, and patient technical support by phone and through our service-ticket system.
• Diagnose and resolve internet connectivity, Wi-Fi, equipment, and related technical issues.
• Communicate technical information clearly to customers with varying levels of technical experience.
• Manage support tickets and follow up with customers to confirm that issues have been resolved.
• Document all customer interactions, troubleshooting steps, and resolutions accurately and promptly.
• Escalate unresolved or complex issues with complete and accurate documentation.
• Schedule on-site technician visits when remote troubleshooting cannot resolve an issue.
• Assist customers with related account needs, including billing questions and appointment scheduling.
• Collaborate with other team members to deliver a smooth and positive customer experience.

We are seeking a self-motivated Technical Support Representative with excellent customer service skills, strong problem-solving abilities, and an aptitude for technology. This is a full-time position with a fast-growing internet service provider., * Strong customer service skills and the ability to build rapport with customers.

• Excellent written and verbal communication skills.
• Strong troubleshooting, critical-thinking, and problem-solving abilities.
• Ability to explain technical concepts in simple, easy-to-understand language.
• Positive, patient, and professional attitude.
• Self-motivated, dependable, and able to manage multiple support requests.
• Willingness to think creatively and go above and beyond for customers.
• Interest in technology and helping people solve technical problems.
• Previous telephone-based customer service or technical support experience is preferred but not required.

Pulled from the full job description 401(k) 401(k) matching Paid time off Employee discount Vision insurance Dental insurance, * Employee discount

• Paid time off
• Dental & Vision Insurance
• 401k matching
• Professional development assistanceJoin AirBridge Broadband and help us deliver reliable internet service with the exceptional support our customers deserve.

Pay: $17.00 - $20.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance