Technical Support Specialist

Interstate Telecommunications, Inc.

Hector, MN, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$62,400.0 - $83,200.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Network Connections Remote Service Software Information Technology

Job description

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers for a wide range of telecommunication products and services. Your primary goal will be to resolve customer issues in a timely and efficient manner while providing a high level of customer satisfaction., * Troubleshoot and resolve customer technical issues via phone, email, or remote support software

Diagnose and troubleshoot network connectivity, software, and hardware problems
Escalate and collaborate with other teams to resolve complex technical issues
Provide timely and accurate updates to customers on the status of their technical issue
Document and track customer reported issues and resolutions in our internal systems
Educate customers on how to use our products and services effectively
Participate in training and knowledge sharing sessions to stay up-to-date on new technology and products, At Interstate Telecom, we pride ourselves on fostering a collaborative and inclusive work environment. We value innovation, creativity, and continuous learning, and we provide opportunities for growth and career advancement. As a member of our team, you will have access to competitive benefits, including health insurance, paid time off, and a retirement savings plan.

Join our team and be a part of an exciting and fast-growing company at the forefront of the telecommunications industry. Apply now and help us shape the future of communication technology for our customers.<

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Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
2+ years of technical support experience, preferably in the telecommunications industry
Excellent troubleshooting and problem-solving skills
Strong customer service and communication skills
Ability to work independently and in a team environment
Proficient in Windows and Mac operating systems
Knowledge of networking and telecommunications protocols
Familiarity with CRM systems and remote support tools

Benefits & conditions

Pulled from the full job description

Health insurance
Retirement plan
Paid time off
Opportunities for advancement

About the company

Interstate Telecom, a leading provider of innovative and reliable telecommunications solutions, is seeking a Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology services and providing exceptional support to our valued customers.