Desktop Support Technician

The Desktop Support Technicians Level I & II maintains the organization’s computer hardware and software. They act as the front-line technical team, troubleshooting issues, configuring systems, and supporting end-users to ensure seamless daily operations., * Hardware Troubleshooting: Diagnose and repair PCs, laptops, printers, and peripheral devices.

• Software & OS Support: Install, configure, and maintain operating systems (Windows, macOS, Linux) and business applications.
• Ticket Management: Monitor, track, and resolve end-user support requests via an IT Service Management (ITSM) ticketing system.
• Workstation Deployment: Set up, image, and provision new hardware and software for onboarding employees.
• Network & Access: Assist with user account creation, VPN access, and basic network or Wi-Fi troubleshooting. Manage accounts and permissions via Active Directory.
• Documentation: Create knowledge base articles, maintain IT asset inventories, and document step-by-step issue resolutions.
• Vendor Management: Coordinate with third-party hardware and software vendors for equipment repairs or escalated system outages.

• Education: High School Diploma or GED required, and anAssociate’s or Bachelor’s degrees in Computer Science or Information Technology preferred.
• Experience: 1-4 years of experience providing hands-on hardware/software support.
• Certifications: Industry-standard credentials include CompTIA A+, Microsoft certifications (like MTA or MCSA) desirable.
• Soft Skills: Excellent verbal communication, user empathy, critical thinking, and the ability to explain complex technical concepts to non-technical users.

Pay: $28.00 - $33.00 per hour