IT Support Technician (Part-Time)

We are seeking a motivated and dependable Entry-Level IT Support Technician to join our Information Technology team. This position provides day-to-day technical support to employees across the organization and assists with the installation, configuration, maintenance, and troubleshooting of computers, printers, and other technology., * Provide Level 1 technical support to employees experiencing hardware, software, login, connectivity, and peripheral issues.

• Troubleshoot Windows computers, laptops, monitors, printers, scanners, and other end-user equipment.
• Set up and configure computers, laptops, mobile devices, and other equipment for new and existing employees.
• Install and configure approved software and applications.
• Assist users with password resets, account access, email, and basic authentication issues.
• Support Microsoft 365 and other business applications used by the organization.
• Connect and configure printers, scanners, monitors, docking stations, keyboards, and other peripherals.
• Assist with basic network and Wi-Fi connectivity troubleshooting.
• Prepare equipment for new employees and assist with technology-related onboarding and offboarding.
• Maintain accurate inventory records for computers, mobile devices, and other IT equipment.
• Document support requests, troubleshooting steps, and resolutions in the organization’s ticketing system.
• Escalate issues to senior IT staff when additional technical expertise or administrative access is required.
• Assist the IT team with equipment replacements, upgrades, deployments, and other technology projects.
• Follow established IT security policies and procedures when handling systems, accounts, and devices.
• Protect confidential organizational and patient information and follow applicable HIPAA privacy and security requirements.
• Provide professional and courteous technical assistance to clinical, administrative, and management staff.
• Perform other IT-related duties and projects as assigned.

The ideal candidate has a strong interest in information technology, good problem-solving skills, and a customer-service mindset. This is an excellent opportunity for someone beginning a career in IT and looking to gain hands-on experience in a healthcare environment., * High school diploma or equivalent required; associate degree, technical training, or coursework in Information Technology, Computer Science, or a related field preferred.

• Entry-level position; previous professional IT experience is not required.
• Basic understanding of Windows operating systems and computer hardware.
• Familiarity with Microsoft Office and Microsoft 365 applications.
• Basic knowledge of computer networking, Wi-Fi, printers, and common peripheral devices.
• Ability to diagnose and resolve basic technical problems.
• Ability and willingness to learn new technologies and systems.
• Strong communication and customer-service skills.
• Ability to explain technical information clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively with the IT team.
• Ability to appropriately handle confidential and sensitive information.

Preferred Qualifications

Experience or familiarity with any of the following is helpful but not required:

• Microsoft 365
• Microsoft Entra ID
• Windows 10/11
• Endpoint security and antivirus solutions
• Help desk or ticketing systems
• Basic TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
• Healthcare IT environments and HIPAA security requirements

Skills and Competencies

The successful candidate should demonstrate:

• Customer-service orientation
• Technical curiosity and willingness to learn
• Problem-solving and troubleshooting skills
• Professional communication
• Reliability and accountability
• Attention to detail
• Ability to prioritize multiple support requests
• Ability to follow established procedures and documentation
• Respect for privacy, confidentiality, and information security

Pay: $26.00 - $28.00 per hour

Education:

• Bachelor’s (Preferred)

Experience:

• IT support: 1 year (Required)