Application Support Engineer

In this role, you will provide backend administration, application support, and infrastructure troubleshooting across cloud and virtualized environments. You will work closely with cross-functional teams to support secure, scalable application operations while helping ensure reliability, performance, and compliance for enterprise federal systems., * Support the sustainment, administration, and operational support of enterprise applications and services within Oracle Cloud Infrastructure (OCI)

• Assist with requirements definition, infrastructure design, technology component implementation, and testing activities
• Install, configure, and maintain application client tools within VMware/Horizon VDI environments and image pools
• Provide Level 2 and Level 3 support for application, connectivity, and integration issues
• Diagnose and resolve application performance, authentication, and integration challenges
• Configure and support load balancing for enterprise applications
• Support SAML/SSO authentication and application-level identity integrations
• Ensure systems comply with STIG requirements using tools such as Evaluate-STIG, Mitre SAF Heimdall, or equivalent solutions
• Manage licenses, encryption keys, and sensitive credentials within approved vaulting solutions
• Develop and maintain CDRL documentation and operational support materials
• Create management plans and perform system sizing validation and forecasted capacity planning activities
• Support operational stability, system availability, and performance optimization across enterprise application environments

Schedule & Shift Details

• Full-time (40 hours/week)
• Remote work supporting federal technology operations

• U.S. Citizenship required
• Bachelor’s degree required
• Must be eligible for T3/T5 background investigation processing
• Minimum of 7-10 years experience with Linux administration, including Oracle Linux or Red Hat Enterprise Linux (RHEL)
• Minimum of 3-5 years experience with Oracle Cloud Infrastructure (OCI)
• Minimum of 3-5 years experience with VMware VDI/Horizon environments
• Minimum of 3-5 years experience with Microsoft Windows Server Administration
• Minimum of 7-10 years experience with Micro Focus ALM Octane or related application lifecycle management platforms
• Experience administering at least two of the following tools: ALM Octane, UFT, LoadRunner, Dynatrace, ReadyAPI, or CyberArk
• Experience in diagnosing and resolving application connectivity and integration issues
• Knowledge of SAML/SSO authentication and application-level configuration for identity integrations
• Experience supporting production application environments and operational sustainment activities
• Strong analytical, troubleshooting, and problem-solving skills
• Effective written and verbal communication skills, * Experience supporting secure federal cloud or enterprise environments
• Familiarity with DevSecOps, infrastructure automation, or enterprise monitoring tools
• Experience supporting STIG compliance and vulnerability remediation activities
• Experience supporting production application deployments and infrastructure modernization initiatives
• Experience working in highly regulated or security-focused operational environments
• Familiarity with enterprise monitoring, observability, or performance management tools