ERP (Enterprise Resources Planning) Trainer I

An Enterprise Resource Planning (ERP) Trainer I is responsible for understanding ERP system functionality, functional business processes, and City policies. An ERP Trainer I supports the development, delivery, and continuous improvement of training programs for the City’s Enterprise Resource Planning (ERP) systems within a hybrid, on-premise, and Cloud/SaaS application environment. Responsibilities include supporting the design, update, and delivery of ERP training content that aligns system functionality, business processes, and City policies; delivers instructor-led and on-demand learning content using the City’s Learning Management System (LMS) (iLearn/iSpring or similar platforms); assists in the development of eLearning modules, job aides, simulations, and microlearning content; maintains and organizes the centralized digital learning repository within the LMS; supports ERP system updates by helping revise training materials in response to regular system enhancements and releases; assists in user support, knowledge transfer, and end-user adoption efforts; and builds collaborative relationships with functional subject matter experts (SMEs), technical teams, and vendors. This class performs related duties as required. The ERP Trainer I works under the guidance of the ERP Trainer II and ERP Program Manager and contributes to course development but does not typically lead to full curriculum design independently. As proficiency increases, work is performed with greater independence and is reviewed for quality, completeness, and alignment with organizational goals. An ERP Trainer I may progress to the ERP Trainer II class by non-competitive promotion upon meeting the specific criteria-based promotion requirements. This class is FLSA non-exempt. Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions., Please describe your experience supporting or delivering training using a Learning Management System (LMS) such as iLearn, Cornerstone, Workday Learning, or similar, including employer(s). Please detail this experience on your application. If none, type N/A. 09 Are you familiar with eLearning development, microlearning, and digital content creation? Please detail this experience on your application.

• Yes
• No

10 Please describe your familiarity with eLearning development, microlearning, and digital content creation, including employer(s). Please detail this experience on your application. If none, type N/A. 11 Do you have experience supporting system updates, enhancements, or upgrades in an ERP environment. Please detail this experience on your application.

• Yes

• No, Please describe your experience supporting system updates, enhancements, or upgrades in an ERP environment, including employer(s). Please detail this experience on your application. If none, type N/A. 13 Are you familiar with ERP systems such as CGI Advantage, Kronos/UKG, Workday, Oracle, or similar platforms? Please detail this experience on your application.

• Yes
• No, About the Team The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the…
• 11 days ago

All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity. Minimum Qualifications Required. Graduation from an accredited college or university with a Bachelor’s Degree in Accounting, Finance, Business or Public Administration, Human Resources, Information Systems, or closely related field; OR any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate’s Degree in Accounting, Finance, Business or Public Administration, Human Resources, Information Systems, or closely related field AND good (1- 3 years) administrative support or paraprofessional experience as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems involving ERP system functions and processes, processing and troubleshooting system transactions and reports, supporting end users and participating in system testing and validation; OR considerable (3 - 5 years) administrative support or paraprofessional experience serving as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems. Preferred/Desirable Qualifications. Experience supporting or delivering training using a Learning Management System (LMS) such as iLearn, Cornerstone, Workday Learning, or similar; familiarity with eLearning development, microlearning, and digital content creation; exposure to organizational change, user adoption, or training rollout initiatives; experience supporting system updates, enhancements, or upgrades in an ERP environment; familiarity with ERP systems such as CGI Advantage, Kronos/UKG, Workday, Oracle, or similar platforms; and familiarity with collaboration tools such as SharePoint or similar platforms., Did you graduate from an accredited college or university with an Associate’s Degree (or higher) in Accounting, Finance, Business or Public Administration, Human Resources, Information Systems, or closely related field? Please detail your degree and major on your application.

• Yes
• No

02 Did you graduate from an accredited college or university with a Bachelor’s Degree (or higher) in Accounting, Finance, Business or Public Administration, Human Resources, Information Systems, or closely related field? Please detail your degree and major on your application., How many years of administrative support or paraprofessional experience do you have as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems involving ERP systems functions and processes, processing and troubleshooting system transactions and reports, supporting end users; and participating in system testing and validation? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years

04 Please describe your administrative support or paraprofessional experience as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems involving ERP systems functions and processes, processing and troubleshooting system transactions and reports, supporting end users; and participating in system testing and validation, including employer(s). Please detail this experience on your application. If none, type N/A. 05 How many years of administrative support or paraprofessional experience do you have as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems? Please detail your experience on your application.

• None
• Some but less than 3 years
• 3 years or more

06 Please describe your administrative support or paraprofessional experience as a departmental super user for Financial, Human Resources, Payroll, Timekeeping, or Procurement ERP systems, including employer(s). Please detail this experience on your application. If none, type N/A. 07 Do you have experience supporting or delivering training using a Learning Management System (LMS) such as iLearn, Cornerstone, Workday Learning, or similar? Please detail this experience on your application., Please describe your familiarity with ERP systems such as CGI Advantage, Kronos/UKG, Workday, Oracle, or similar platforms, including employer(s). Please detail this experience on your application. If none, type N/A. 15 Are you familiar with collaboration tools such as SharePoint or similar platforms? Please detail this experience on your application.

• Yes
• No

16 Please describe your familiarity with collaboration tools such as SharePoint or similar platforms, including employer(s). Please detail this experience on your application. If none, type N/A.