Systems Support Technician

Step into an exciting role where your technical expertise keeps our systems running and our team connected! As a System Support Technician at Sandestin® Golf and Beach Resort, you’ll be responsible for managing and maintaining our computer hardware, software, network connectivity, and peripherals. You’ll design, configure, install, maintain, and repair systems while providing top-notch technical support to our on-site staff. This is your chance to make a real impact in a stunning resort environment where every day brings new challenges and opportunities., * Enforce and Administer IT Policies

• Manage user accounts, update software, set passwords, and maintain compliance with organizational policies and data security guidelines.
• Troubleshoot System Malfunctions
• Identify and resolve hardware, software, and network issues to ensure minimal downtime and smooth daily operations.
• Participate in Team Meetings
• Attend and contribute to meetings to exchange vital information, discuss technical challenges, and stay aligned on priorities.
• Install and Maintain Hardware & Software
• Set up computer hardware, peripherals, and network equipment to support safe and efficient operations, including conference spaces and training rooms.
• Deploy Software & Equipment for Staff
• Install PC software, print drivers, scanners, and related tools to ensure all Sandestin personnel have the resources they need.
• Support Network Operations
• Work closely with the network to install, configure, and troubleshoot workstations, ensuring seamless connectivity across the property.
• Maintain Accurate Documentation
• Keep detailed records of system permissions, network identifications, security access, licenses, and work logs to ensure organized and transparent IT operations.

Why You’ll Love It Here:

• Work in one of the most beautiful locations in Northwest Florida.
• Be part of a team that values both exceptional guest experiences and employee well-being.
• Enjoy growth opportunities in a fast-paced, dynamic environment.
• Collaborate with a supportive team that celebrates creativity and problem-solving.

Physical Requirements To successfully perform the essential functions of this role, the following physical demands are required:

• Mobility & Movement:
• Ability to move freely throughout resort property, including office areas, conference rooms, guest spaces, and network/server locations.
• Ability to climb ladders or use step stools to access elevated equipment and cabling.
• Able to navigate tight spaces (under desks, behind equipment racks) to install or repair hardware.
• Lifting & Carrying:
• Regularly required to lift and carry computer hardware, peripherals, and networking equipment up to 50 lbs.
• Occasional handling of heavier equipment with assistance or using carts and other moving aids.
• Manual Dexterity:
• Frequent use of hands, fingers, and wrists for typing, wiring, assembling components, and operating tools.
• Precision required for handling small parts and delicate equipment.
• Visual Requirements:
• Close vision necessary for working with small components, reading technical manuals, schematics, and monitoring displays.
• Ability to distinguish colors for cable management and hardware installation.

• Sufficient hearing to respond to alarms, signals, and verbal communications, especially in potentially noisy environments.
• Posture & Endurance:
• Ability to sit or stand for extended periods while troubleshooting or configuring systems.
• Occasional periods of bending, stooping, kneeling, or crouching when accessing equipment in confined areas.
• Environmental Tolerance:
• Comfortable working in a variety of environments, including climate-controlled offices, equipment rooms with varying temperatures, or occasionally outdoors for certain installations.