Systems Support Technician (Network, Software & Hardware)

We are seeking a dynamic and enthuiastic Systems Support Technician to join our team, responsible for installing and troubleshooting our integrated software and hardware solutions. This in-office role offers a unique opportunity to gain hands-on experience with our diverse systems deployments. While most support is performed remotely, eventually you will assist with occasional on-site projects. This position is ideal for a professional with foundational technical knowledge in network dynamics, software installation and technical troubleshooting who is eager to learn and ready to advance their career in a hands-on environment., * Provide technical support, including rotating after hours emergency on-call support, via phone, email, and remote access tools

• Troubleshoot and resolve complex software/hardware integration, enterprise networking, and device-level hardware failures
• Install and configure software and hardwaresystems (remotely and occasionally on-site)
• Support of network devices (servers, PCs, thin clients, etc.)
• Apply basic low voltage and Radio Frequency (RF) knowledge to troubleshoot system performance issues
• Document all support activity in CRM/ticketing system
• Track time, service activities, and project work accurately
• Assist in development and maintenance of technical documentation, In addition to orientation on our proprietary systems, we will provide on-the-job training for the right candidate to enhance their proficiency in the following specialized areas:
• Low-voltage cabling and system integration standards
• Radio Frequency (RF) theory and wireless troubleshooting

• 2+ years of experience in technical installation, service, or support
• Associate degree in electronics, IT, or related field OR 2+ years of relevant experience
• Experience with software integration, networks and an understanding of physical IT infrastructure dynamics
• Knowledge of low-voltage systems, and radio frequency (RF) technology is a plus
• Experience installing and configuring software and hardware systems
• Ability to read and interpret floor plans and blueprints

Familiarity with:

• Microsoft 365 / Windows OS
• Google Workspace
• Basic AutoCAD usage
• MS SQL Express
• IT Networking
• Ability to travel (<5%)
• Ability to obtain a U.S. passport
• Can drive and has valid drivers license

Preferred Skills

• Experience with RF-based systems or wireless technologies
• Background in healthcare, security, or IoT/RTLS systems
• Experience supporting distributors or field technicians

Physical & Work Requirements

• Ability to lift and carry up to 50 lbs
• Comfortable working on ladders and in varying environments (32°F-90°F)
• Ability to stand, walk, or sit for extended periods
• Fine motor skills for installation support and repair work, * Do you have a valid drivers license?
• This role includes shared responsibility for after-hours emergency support through a rotating on-call schedule. Are you comfortable participating in this rotation?

Pulled from the full job description

• On-the-job training
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Hands-on technical experience across software and hardware systems
• Career growth in a specialized technology field
• Collaborative team environment

Pay: $40,000.00 - $50,000.00 per year, * 401(k) matching

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance