PC Tech Admin

We are seeking an experienced PC Tech Admin / EUC Lead to provide senior-level, hands-on support for end-user technology in a fully onsite environment. This role will provide Tier 2/3 deskside support, lead and mentor desktop support teams, manage Windows/macOS endpoints, and oversee imaging, application packaging, deployment, and endpoint security.

The ideal candidate will have strong experience in desktop infrastructure, endpoint management, software packaging, hardware troubleshooting, and onsite technical support.

ResponsibilitiesLeadership & Team Management

• Serve as a Tier 3 escalation point for complex onsite desktop incidents.
• Guide, train, and support L1/L2 desktop support engineers.
• Oversee ticket queues and ensure SLA compliance.
• Create and maintain SOPs and Knowledge Articles.
• Coordinate with IT project teams and hardware vendors for repairs and warranties.

Endpoint Management & Imaging

• Create and maintain Windows 10/11 and macOS images.
• Manage OS deployment using SCCM, MDT, Intune, or Jamf.
• Configure and manage Microsoft Intune and Autopilot.
• Implement endpoint configuration profiles, compliance policies, and security baselines.
• Package and deploy applications using Win32, MSI, EXE, and PowerShell.
• Ensure endpoints are properly patched and compliant with security requirements.

Onsite PC & Deskside Support

• Install, troubleshoot, and repair laptops, desktops, printers, and peripherals.
• Perform IMAC (Install, Move, Add, Change) services.
• Handle hardware provisioning, imaging, onboarding, and offboarding.
• Manage secure decommissioning of IT equipment.
• Provide support for VDI and conference room A/V technology.
• Troubleshoot complex hardware and software issues in an onsite environment.

• Strong experience in desktop management and infrastructure services.
• Extensive PC/desktop technical support experience.
• Experience with application/software packaging.
• Hands-on experience with SCCM, Intune, MDT, or Jamf.
• Experience with Windows 10/11 and/or macOS endpoint management.
• Experience with Microsoft Autopilot and endpoint configuration.
• Strong hardware troubleshooting and repair skills.
• Experience supporting Tier 2/3 desktop environments.
• Experience mentoring or leading desktop support teams.
• Familiarity with ServiceNow or Jira Service Management (JSM).
• Strong knowledge of endpoint security, patching, and compliance.

Preferred Technical Experience

• SCCM / Microsoft Configuration Manager
• Microsoft Intune
• Windows Autopilot
• MDT
• Jamf
• Win32 / MSI / EXE application packaging
• PowerShell
• Windows 10/11
• macOS
• VDI
• ServiceNow / JSM
• Audio/Visual and conference room technology

Pulled from the full job description Referral program 401(k), * 401(k)

• Referral program