Customer & Technical Support Specialist - Analog Photography

• Provide phone and email technical support for analog instant cameras and film
• Troubleshoot camera operation, film, exposure, flash, power, and image-quality issues
• Assist customers with warranty questions and return requests
• Manage and document customer interactions in an online ticketing system
• Learn new products and troubleshooting procedures as needed
• Deliver friendly, knowledgeable, and professional customer service
• Being an advocate for the multiple brands we service

We are looking for a knowledgeable and enthusiastic Analog Photography Support Specialist to join our expanding team.

The ideal candidate has hands-on experience working with analog and instant photography and is comfortable helping customers troubleshoot camera and film-related issues by phone and online.

While analog photography knowledge is an important focus of the role, you will also be cross-trained to provide customer support for additional products as needed., * Hands-on experience with analog photography and film cameras

• Knowledge of analog instant cameras and instant film
• Strong troubleshooting and problem-solving skills
• Excellent communication and computer skills
• Comfortable learning and supporting multiple types of consumer products
• Previous support experience preferred supporting consumers by phone/email/chat.
• Zendesk or similar online ticketing system experience is a plus, but not required

Pulled from the full job description

• Professional development assistance
• Flexible schedule