Tech Support Specialist

If you enjoy independent work, problem-solving, and learning real technical skills (not just answering phones), this role might be for you. Alpha Video Surveillance is growing fast and we’re adding a Tech Support Agent to our team. We’re looking for a self-starter who takes great notes, stays on task without micromanagement, and is excited to learn hands-on technical systems. We’ll train you on the tech - curiosity, accountability, and drive are on you.

We have open positions for Day and Overnight shifts.

What You’ll Be Doing This is not entry-level busywork. You’ll gain real technical experience, including but not limited to:

• Working in the backend of camera systems to adjust settings
• Setting up analytical lines on cameras
• Performing firmware updates on cameras, servers, and equipment
• Programming and supporting servers
• Running system health checks on cameras, servers, and routers
• Managing and resolving issues through a ticketing system
• Updating internal systems (CRM familiarity is a plus)
• Taking clear, detailed notes during training and using them
• Troubleshooting independently and knowing when to escalate
• Managing user onboarding and offboarding lifecycle procedures, including provisioning new hire access profiles and revoking credentials for exiting personnel.
• Configuring employee profiles, issuing mobile/physical credentials, and auditing permissions within PDK access control and internal CRM platforms.

• Are a self-starter who can stay on task without being monitored
• Enjoy learning how systems work and solving problems
• Take notes and refer back to them instead of asking the same question twice
• Communicate clearly and professionally
• Are reliable, punctual, and take ownership of your work
• Want to build long-term technical skills

Nice to Have (Not Required)

• CompTIA Certifications: A+, Network+, or Security+.
• Experience with ticketing systems
• Tech support, help desk, or customer support experience
• Familiarity with cameras, servers, routers, or access control systems
• Experience with PDK or similar access control platforms, If you’re motivated, organized, and ready to learn - we want to hear from you. To apply, send an email to R.usam@alphavs.com explaining why you’re a good fit and attach your resume. Job Type: Full-time

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance