Quality Systems Consultant - Veeva Quality Cloud

The Quality Systems Consultant is Slipstream’s primary point of contact for one or more Veeva Vault managed-services accounts (QualityDocs, Training, and/or QMS). You’ll own the day-to-day relationship - schedule, budget, scope, and status reporting - while staying hands-on as a technical subject-matter expert. You’ll coordinate the offshore Technical Configurators and provide support in the hours they are not available., * Delivery Ownership

• Act as the point of contact for all enhancements, efforts, and support tickets on assigned account(s).
• Manage daily project activities, schedule, scope, and budget.
• Provide a regular status report including: a summary of the project’s status; schedule updates and progress toward deliverables/milestones; budget status; action items with owners and recommended resolutions; and project risks with mitigation strategies.
• Coordinate activity among client stakeholders and facilitate change controls.
• Manage daily, weekly, and monthly prioritization for the team; manage communications, onboarding, training, and coordination between team members.

Technical / SME Execution

• Perform Level 2/3/4 support and hands-on configuration in Veeva Vault (QualityDocs, Training and QMS) - including user account administration and maintenance, application/document/user security, and lifecycle and workflow issue resolution.
• Respond to “how-to” questions; create and monitor reports and dashboards.
• Make minor configuration changes to document types, fields, objects, lifecycles, and workflows.
• Support release management - impact assessment, testing, and product release readiness.
• Escalate product issues to Veeva (or the relevant vendor) support.

Team Coordination

• Coordinate offshore Technical Configurators and other consultants staffed on the same account(s).
• Onboard and align team members to account-specific processes.

• 3+ years of experience supporting or implementing Veeva Vault (QualityDocs, Training, or QMS) or a comparable eQMS (MasterControl, TrackWise, SmartSolve).
• A track record of owning client-facing delivery - budgets, schedules, status reporting, and change control - not just technical execution.
• Experience in life sciences or other GxP-regulated environment.
• Strong written and verbal communication - you’ll be writing the status reports and fielding the client relationship.
• Bachelor’s degree in a related field or equivalent experience.

Nice to Have

• Veeva Vault certification(s).
• CSV/CSA validation experience.
• Prior professional services / IT consulting background.
• Experience coordinating distributed onshore/offshore delivery teams.

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.