Desktop Support II

Beacon Hill Staffing Group, LLC

Brownsburg, IN, United States

8 days ago

Apply on bhsg.com

Prepare application

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

bhsg.com

Tech stack

Microsoft Windows JIRA BIOS Firmware Networking Basics Windows PowerShell Scripting Microsoft InTune Deployment Automation Servicenow

Job description

This is an opportunity for an experienced tier 2 desktop support professional who is looking for a home where they can grow in their career. This desktop support specialist will support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This person will be responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination. This person will troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3. If you have strong tier 2 desktop support knowledge and are desiring to grow in the IT career field for a growing company, this is a great opportunity for you.

Requirements

Must have 5+ years of experience in IT Tier 2 desktop support

Must have experience with escalations and customer-facing troubleshooting

Must have strong Windows 10/11 skills

Must have experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment

Must have experience with Active Director identity and access experience on prem and and Entra ID (Azure AD), group membership management, and MFA troubleshooting

Experience with Entra/AD hybrid identity and hybrid-joined devices is desired

Must have experience with supporting networking fundamentals including TCP/IP, DNS basics, and VPN/Wi-Fi troubleshooting

Must have hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates

Must have experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with strong documentation habits including creating knowledge base articles and support documentation

Must have excellent organizational skills, attention to detail, and clear written/verbal communication

Must have a strong focus on customer service

Experience with Powershell scripting or other scripting for automation is ideal

Experience with Windows Autopilot and device provisioning workflows is ideal

Experience with Intune/MDM troubleshooting is ideal

Experience with ServiceNow including ITSM, knowledge, and/or asset management is desired

Experience supporting hardware refresh projects is ideal

Experience supporting cellular and mobile plans is ideal