Desktop Support/Field Support Technician

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning.
• Provide day-to-day end-user support for desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments.
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal.
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs.
• Assist with real estate transactions, program buildouts, and facility moves including cabling, port activation, and new closet setup.
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals.
• Perform patching, basic administration, storage management, and data protection tasks.
• Handle network operations including port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support.
• Participate in data closet management, cable management, and physical infrastructure upkeep.
• Support disaster recovery tasks, backup verification, and basic business continuity activities.
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support.
• Perform data spill remediation, system compliance checks, and support security applications.
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed.
• Take complete ownership of issues until full resolution has been achieved.

• 2 5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment.
• Valid driver s license and reliable transportation.
• Willingness to participate in on-call rotation and occasional after-hours/weekend work.
• Must pass background check and drug screening., * Desktop Support/Field Support Technician.
• Desktop / laptop / imaging / Paas lifecycle.
• Networking (switches, WAPs, VPN, Wi-Fi troubleshooting).
• Printers, peripherals, and shop-floor hardware.
• Basic storage, backup, and disaster recovery concepts.
• Security tools, data spill remediation, and compliance requirements.
• Ticketing systems, SLA/CSAT tracking, and backlog management.
• Strong verbal and written communication skills.
• Excellent prioritization and multitasking in a high-pressure production environment.
• Resourceful attitude with the ability to learn new systems quickly.
• Team player who can mentor others and escalate intelligently as needed.

Qualification And Education:

• Bachelor s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift 50 lbs or more.
• Ability to work in manufacturing areas.
• Ability to climb ladders.
• Ability to crawl under desks.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.