Computer Support Associate I - Infrastructure

Computer Support AssociateProvides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: –management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.? Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.? Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates ? exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests? Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.? Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.? Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Enable Skills-Based Hiring No If a Glider Assessment is Required, enter the assessment ID try { var fgTooltip = new FG.Tooltip({ element: $(‘#cf_descz2307211941238615621890e’), text: “If\x20a\x20Glider\x20assessment\x20is\x20required,\x20this\x20field\x20will\x20be\x20used\x20by\x20the\x20program\x20team\x20to\x20provide\x20suppliers\x20with\x20the\x20specific\x20test\x20ID\x20That\x20suppliers\x20who\x20receive\x20an\x20interview\x20request\x20should\x20use.” }).initialize(); } catch(err) {} Additional Details

• Manager’s Requested Bill Rate : (No Value)
• Does the position allow for the worker to be virtual/remote? : No
• Critical Position? : No
• If a Glider Assessment is Required, enter the assessment ID : N/A, Warehouse Janitorial Associate Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings to join our Warehouse Janitorial Associate/Cleaning Crew Member. …
• 15 hours ago

• Specific Position Requirements : ** Visa sponsorship is not available, now or in the near future, for this position**NOTES:1st shift (7am 3:30pm with flex start am) with minimal overtime50% desk work and 50% shop floorUse of Deere Gator to get around the facilityMetatarsals are required on the first dayBusiness casual dress codeCandidates must be able to lift up to 25 lbsThis team supports a warehouse in Altoona and a lab in Ames in addition to their home base in Ankeny. The candidate will to drive to those locations on occasion (15- 30 mins one away), frequency is on an as-needed basis.Computer Support TechnicianJohn Deere Des Moines Works | Ankeny, IALooking to build your IT career in a hands-on environment? Join a team that supports the technology powering a large manufacturing operation, warehouses, and a test lab. You’ll work with everything from computers and printers to scanners, networks, automation, and emerging AI tools.What You’ll Do Deploy, configure, and support PCs, printers, scanners, and network equipment Troubleshoot hardware, software, and connectivity issues Manage support requests through ServiceNow Assist with IT projects, upgrades, and technology rollouts Maintain asset inventory and equipment records Support printer maintenance and asset disposal Identify opportunities to improve processes and user experienceWhat We’re Looking For Knowledge of computer hardware, software, and networking fundamentals Strong troubleshooting and customer service skills Experience with Microsoft Office and standard business applications Understanding of basic cybersecurity concepts 1+ year of IT experience preferred (recent graduates encouraged to apply) Familiarity with AI tools such as Microsoft Copilot or ChatGPT is a plus Exposure to scripting or automation (PowerShell, Python, VBA, etc.) is a plusEducation IT-related degree or equivalent experience High school diploma or equivalentWhy Join Us? Hands-on experience in a manufacturing environment Exposure to enterprise technologies, automation, and AI A mix of daily support work and impactful projects Opportunities to learn, grow, and make a difference from day one