Implementation Specialist, COBRA

The Implementation Specialist supports the accurate setup of employer plans and groups by collaborating with Partners and Employers throughout the onboarding process. This role ensures all plan setups and spreadsheet review within WEX Health Cloud and COBRA Point are completed accurately and on schedule, contributing to a seamless implementation experience for clients.

How you’ll make an impact

• Must adhere to security policies.
• Assist with implementation of employer plans across both the COBRA Point platform (e.g., COBRA, Direct Bill), ensuring accurate and timely completion in alignment with SLA commitments.
• Ensure timely responsiveness to inbound calls and voicemails, maintaining professional communication throughout each shift.
• Work with internal WEX Health teams and resources as needed to facilitate setup of Employers plans.
• Communicate effectively with key stakeholders via phone and email, providing timelines, education and training.
• Provide education to employers on plan setups, processes for effective and scalable implementation, and ongoing knowledge related to the COBRA Point platforms.
• Provide online demonstration of portals available to employers as needed/requested.
• Effectively communicate status of current implementations to both WEX Health and Partners teams.
• Meet or exceed all outlined quality standards.
• Ensure accuracy and keep all internal tools and systems up to date.
• Review incoming documents for accuracy and completeness according to established guidelines. Communicate required corrections or feedback based on document reviews.

Lead the implementation process for the employer and partner:

• Provide regular communication and discussion recaps to all project stakeholders internally and externally, leveraging strong written and oral communication.
• Identify and document employer/partner issues requiring escalation, gathering all necessary information and routing them to the appropriate parties according to defined procedures.

Be a resource for the BPO Implementation team:

• Create and maintain documentation for team processes, tools and workflows.
• Assist in training of new team members.

General Duties:

• Ensure privacy according to HIPAA.
• All other duties as assigned based on business need.

• Bachelor’s Degree in Business, Technology, or Healthcare-related field or equivalent implementation-related work experience.
• Ability to communicate effectively, both in writing and verbally, with Partners, Employers, and across internal WEX Health teams.
• Ability to work in a fast-paced professional environment.
• Preferred: Experience working with Partners, Employers, or Consumers.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Pay Range: $53,000.00 - $69,700.00