EPIC Willow Application Lead

The Application Lead provides day-to-day functional leadership for application planning, design, build, implementation, integration, optimization, and ongoing support. This position translates operational requirements into system direction, coordinates with vendors and cross-functional stakeholders, supports issue resolution and change adoption, monitors project deliverables, and provides leadership input to support effective team performance and execution.

A Typical Day:

• Provides day-to-day leadership for application build, implementation, support, and project execution activities across the functional team.
• Defines and guides application architecture, integration, workflow design, system requirements, configuration decisions, and future-state workflow development across application and operational areas.
• Serves as the business and application subject matter expert by aligning end-user needs, operational requirements, vendor implementation teams, and technical support resources.
• Leads complex issue resolution involving application build, integration, master files, category lists, system preferences, technical decisions, and cross-application dependencies.
• Manages project deliverables, timelines, risks, escalations, mitigation plans, status reporting, and integrated project delivery in partnership with leadership and stakeholders.
• Facilitates regular communication with vendors, end users, project teams, Principal Trainers, subject matter experts, and operational leaders.
• Ensures documentation of current- and future-state workflows, specifications, business cases, decisions, risks, issues, testing plans, governance materials, and version-controlled project artifacts.
• Oversees build activity, testing coordination, release rules, software updates, new functionality review, and application enhancement prioritization.
• Coordinates change readiness, resistance management, training alignment, stakeholder engagement, and communication of workflow changes to impacted teams.
• Establishes standards for application build practices, naming conventions, security classifications, release processes, documentation expectations, and cross-team collaboration.
• Supports team leadership by aligning resources, facilitating weekly project communications, resolving conflicts, escalating risks, and partnering with management on team performance feedback.
• Performs other duties as assigned or directed by management.

• Associate’s degree with two or more years of relevant work experience.

Additional Education Preferred:

• Bachelor’s degree or equivalent relevant work experience.

Licensure Required:

• Applicable application certification is required for the assigned application, as applicable.
• Certification must be maintained through required New Version Training (NVT), as applicable.
• For certain clinical applications, clinical licensure is preferred and may be required as specified in the applicable job aid.

Additional Licensure Preferred:

• No additional licensure preferred unless specified for the assigned application or clinical workflow.

Experience Required:

• Minimum of six years of application, system build, support, healthcare, or related experience.
• Demonstrated experience working with assigned customer groups, operational workflows, multidisciplinary teams, and application support processes.
• Minimum of three years of relevant experience leading teams, workgroups, project delivery, stakeholder alignment, or conflict resolution preferred.
• Strong organizational, communication, stakeholder engagement, and leadership skills.

This Role Might Be For You If You Have:

• Experience serving as a business and application subject matter expert by aligning end-user needs, operational requirements, vendor implementation teams, and technical support resources.
• Experience defining and guiding application architecture, integration, workflow design, system requirements, configuration decisions, and future-state workflow development.
• Experience managing project deliverables, timelines, risks, escalations, mitigation plans, status reporting, and integrated project delivery.
• Experience facilitating communication with vendors, end users, project teams, Principal Trainers, subject matter experts, and operational leaders.
• Experience overseeing build activity, testing coordination, release rules, software updates, new functionality review, and application enhancement prioritization.
• Experience coordinating change readiness, resistance management, training alignment, stakeholder engagement, and communication of workflow changes to impacted teams.
• Experience setting standards for application build practices, naming conventions, security classifications, release processes, documentation expectations, and cross-team collaboration.

Knowledge, Skills, & Abilities:

• Functional leadership: Ability to provide day-to-day direction for application planning, design, build, implementation, optimization, support, and project execution across the functional team.
• Application strategy and architecture: Ability to define and guide application architecture, integration, workflow design, system requirements, configuration decisions, and future-state workflow development.
• Business and application expertise: Ability to align end-user needs, operational requirements, vendor implementation teams, and technical support resources while serving as a subject matter expert.
• Complex issue resolution: Ability to lead resolution of application build, integration, master file, category list, system preference, technical decision, and cross-application dependency issues.
• Project delivery: Ability to manage deliverables, timelines, risks, escalations, mitigation plans, status reporting, and integrated project delivery in partnership with leadership and stakeholders.
• Communication and stakeholder engagement: Ability to facilitate regular communication with vendors, end users, project teams, Principal Trainers, subject matter experts, and operational leaders.
• Documentation and governance: Ability to maintain documentation of current- and future-state workflows, specifications, business cases, decisions, risks, issues, testing plans, governance materials, and version-controlled project artifacts.
• Change readiness and adoption: Ability to coordinate resistance management, training alignment, stakeholder engagement, and communication of workflow changes to impacted teams.
• Standards and quality: Ability to establish expectations for application build practices, naming conventions, security classifications, release processes, documentation quality, and cross-team collaboration.
• Team leadership support: Demonstrates the ability to align resources, facilitate weekly project communications, resolve conflicts, escalate risks, and partner with management on team performance feedback.

Pulled from the full job description

• Tuition reimbursement
• Pet insurance
• Prescription drug insurance
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance, At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer