IT Infrastructure SWARM Operations Leader

The IT Infrastructure SWARM Operations Leader will be lead the Koch IT Infrastructure global SWARM team that delivers operational support for networking, network security, compute, hosting, and storage capabilities for Koch’s businesses and capabilities. The Koch IT Infrastructure SWARM team detects, triages, resolves, and/or escalates infrastructure incidents., * Supervise the team’s performance, career development, and capacity planning. Ensure the team understands how their role aligns with the vision and strategies. Hire, develop and retain contribution-motivated employees, and ensure each employee’s contribution strengthens the team’s overall results.

• Lead a global team, interacting with multiple Koch companies and locations, often across different time zones.
• Partner with Service Teams to align responsibilities according to internal Operating Level Agreements.
• Optimize incident management processes and accelerate automation and AI-driven operations. Build a culture that rewards value achieved through efficient operations.
• Lead Major Incident troubleshooting sessions, and provide timely, structured incident lifecycle updates to internal customers and stakeholders.
• Participate in post-incident reviews and follow-up remediation.

• Proven IT leadership across multiple technology areas.
• Proven Supervisory experience of IT professionals.
• Basic knowledge of infrastructure technologies, including hosting, compute, networking, and network security.
• Ability to manage multiple priorities with a high sense of urgency while remaining calm in high pressure situations.
• Automation and/or AI experience in support of IT Operations.
• Experience working with ticketing/incident management systems (ie; Service Now) for incident tracking and post-incident documentation.
• Willingness to support a team in a 7-day support model with rotational weekend shifts (40 hours/week).

What Will Put You Ahead

• Experience in IT Operations leadership, specifically in Incident Management.
• Prior SWARM leadership experience in 24x7 environment.
• Knowledge of ITIL framework, including Incident, Problem and Change Management.
• Hand-on experience with IT infrastructure monitoring and alerting systems (ie. Grafana, Logic Monitor, etc.).
• Use of AI and/or Machine Learning in support of proactive IT infrastructure operational assets and systems.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here., Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.