Jr Desktop Support Technician

Leveraging AI tools to improve productivity and operational efficiency.

Using Microsoft 365 Copilot for documentation, collaboration, knowledge retrieval, and troubleshooting support.

Utilizing AI-assisted workflows for ticket management, issue resolution, and process improvement.

Supporting Optum integration and migration activities through AI-enabled productivity tools.

Staying current with emerging AI capabilities, enterprise best practices, and responsible AI usage guidelines.

Ensuring secure, compliant, and ethical use of enterprise AI technologies.

Windows Operating Systems

Endpoint Deployment and Hardware Installation

Microsoft 365 Applications

Basic Networking Concepts (TCP/IP, Wi-Fi, VPN, DNS)

Ticket Management Systems

Strong troubleshooting and problem-solving skills.

Excellent customer service and communication abilities.

Strong organizational and documentation skills.

Ability to travel to local sites and perform physical device deployment and setup activities.

Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills & Experience

2+ years of experience supporting enterprise environments.

Experience supporting large-scale:

Device Refresh Programs

PC Deployments

Network Migration Projects

Knowledge of:

Microsoft Intune

Windows Autopilot

Active Directory

ServiceNow

IT Asset Management

ITIL Framework and Support Processes

Experience in healthcare, technology, or large enterprise environments.

Familiarity with deployment automation and endpoint lifecycle management.

Technical Skills

Windows 10/11 Administration

Microsoft 365 Suite

Hardware Installation & Troubleshooting

Active Directory

Microsoft Intune

Windows Autopilot

VPN Configuration & Troubleshooting

Network Connectivity Support

ServiceNow or Similar Ticketing Platforms

IT Asset Management Tools

AI & Digital Productivity Expectations

All contractor resources are expected to demonstrate baseline proficiency with enterprise-approved AI tools, including Microsoft 365 Copilot and other approved Generative AI platforms., Associate’s Degree in Information Technology, Computer Science, or a related field preferred.

Equivalent work experience will be considered.

Pay: $21.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Required)
• Computer networking: 1 year (Required)
• AI: 1 year (Preferred)
• Computer hardware: 1 year (Required)

$21 an hour - Full-time, Contract