Network Administrator Assistant

EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02., Supports the day-to-day stability, performance, and security of the university’s network infrastructure and communication endpoints. This position provides hands-on experience in monitoring network systems, responding to service tickets, and assisting with troubleshooting efforts for voice services (VoIP/Teams), digital and analog faxing, emergency call stations, and IP-based video surveillance. The assistant participates in special projects to ensure seamless connectivity and physical campus security., Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., Support the Network Operations Center (NOC) in day-to-day operations:

• Activate and troubleshoot switch ports throughout campus.
• Troubleshoot physical, data link, and network layer issues.
• Consult, interact, and coordinate with Departmental IT representatives across campus.
• Assists and supports VoIP and Microsoft Teams phones, including handset configuration, sign-in troubleshooting, and call quality analysis.
• Maintain and troubleshoot campus emergency call stations, ensuring constant connectivity and audio clarity for public safety.
• Support IP video camera infrastructure, including physical mounting, PoE verification, and ensuring connectivity to the Video Management System (Genetec).
• Facilitate faxing solutions, supporting both modern cloud-based faxing and legacy analog lines via ATAs (Analog Telephone Adapters).
• Support a campus-wide wireless network.
• Aid in supporting IoT network devices.
• Manage and assist tickets in person and remotely in a timely fashion.
• Assist team lead with network cabling installations (fiber and UTP) within the Data Center and around campus adhering to current standards.
• Reports issues to supervisor or manager as they arise.

Percentage of time 50, Participation in special projects:

• Participates in special projects as needed, such as performing work in the data center, assisting other EITS groups, etc.
• Assists in large-scale hardware refreshes (e.g., mass camera and switching deployments)
• Makes, installs, and certifies data center cables as directed.
• Assist with NSP (Network Services Program) network projects.
• Interact with vendors to resolve hardware issues and failures.
• Learn all aspects of switching and routing to support the campus network.
• Install and configure data network switches and routers.
• Manage and update appropriate parties on projects assigned by manager.

Percentage of time 30, Intermediate tier support - assists NSP in skill-appropriate tasks as necessary:

• Develop and maintain a knowledge base for common voice and camera troubleshooting steps.
• Experienced with hand tools and light power tools for field device installation.
• Troubleshoot data networks in both production and test environments.
• Proactively monitor and maintain network uptime and health.
• Use packet capture software such as Wireshark to diagnose SIP/Voice signaling and network issues.
• Use Visio to create and update network diagrams, including camera and emergency station locations.

Percentage of time 15, * Other duties as assigned.

High school diploma or equivalent, * Basic understanding of networking concepts such as IP addressing, DNS, DHCP, switching, and routing.

• Familiarity with Power over Ethernet (PoE) standards and their application in powering access points, cameras, phones, and emergency stations.
• Basic knowledge of SIP protocols and analog telephony signaling for troubleshooting fax and voice lines.
• Familiarity with network troubleshooting tools (e.g., ping, traceroute, wireshark) and ability to assist in diagnosing connectivity issues.
• Strong communication and customer service skills to interact effectively with faculty, staff, students, and technical teams.
• Ability to follow standard operating procedures, document work clearly, and escalate issues as needed.
• Willingness to learn enterprise-level network systems and tools in a structured, team-based environment.
• Attention to detail and a strong sense of responsibility in maintaining secure and stable network operations.

Physical Demands

• Ability to lift at least 50lbs.
• Crouching, crawling, and climbing ladders (essential for camera and emergency station maintenance).
• Using power tools to rack equipment and mount field devices.
• Working long periods during network outages.
• Driving as needed to perform job duties throughout the campus footprint.

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.