AS400 Production Support Engineer

Ascii Group, LLC

Plano, TX, United States

about 1 month ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$124,800.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Db2400 IBM System I Batch Processing IBM DB2 Job Scheduling Queueing Systems SQL Databases User Provisioning Software Backup and Restore System Availability Software Troubleshooting

Job description

Seeking an experienced AS400 Production Support Engineer to provide operational support for business-critical applications. The role involves job monitoring, production incident resolution, job restarts, batch support, troubleshooting, and ensuring stable day-to-day operations while meeting SLA commitments.

Key Responsibilities

Monitor AS400 (IBM i) production environment, batch jobs, schedulers, and system health.
Monitor, troubleshoot, restart, and recover failed batch jobs to meet SLA commitments.
Resolve production incidents related to batch failures, application issues, infrastructure alerts, and system availability.
Perform user account administration, password resets, access provisioning.
Monitor alerts from Jobman, Logmon, IBM Navigator, and other operational tools.
Execute daily, weekly, month-end, and year-end batch processing activities.
Perform backup monitoring, recovery support, spool file management.
Coordinate with application, infrastructure, and business teams for incident resolution and problem management.
Execute runbooks, document fixes, perform root cause analysis, and recommend process improvements.
Maintain knowledge articles and ensure compliance with ITIL Incident, Problem, and Change Management processes.

Requirements

Experience supporting IBM i (AS400) production environments.
Knowledge of batch scheduling, job monitoring, job restarts, CL commands, DB2/400, message queues, and spool files.
Experience with ITSM tools and production incident management.
Strong troubleshooting, analytical, and communication skills

Required Skills

3+ years of experience in AS400 / IBM i production support.
Strong knowledge of IBM i operating system and batch operations.
Experience with job monitoring, job scheduling, and production support activities.
Good understanding of CL commands, job logs, spool files, message queues, and work management.
Knowledge of DB2/400 and SQL for basic troubleshooting.
Experience with incidents, problem, and change management processes.
Strong analytical and troubleshooting skills.
Excellent communication and documentation skills.

Skills: AS400_OS and DB2~AS400_CLP~AS400 Stack