IT Support Specialist

Position Overview: The IT Support Specialist will provide technical support and assistance to employees while helping ensure the smooth operation of company hardware, software, applications, and technology systems.The ideal candidate is a strong problem solver and communicator who can work independently, support employees at all levels of the organization, and collaborate with Royal Plus’s IT management partner on technology projects and initiatives.

What You’ll Do

• Provide day-to-day technical support to employees, including account setup, password resets, access permissions, and basic hardware and software troubleshooting.
• Assist with onboarding and offboarding employees, including phones, email accounts, laptops, desktops, company applications, and other devices.
• Train employees on Microsoft 365, company software, IT policies, hardware, and new technologies.
• Evaluate individual and team training needs and develop training materials and procedures.
• Assist with technology projects, including system upgrades, hardware deployments, software rollouts, and implementation of new technology.
• Serve as a point of contact for cybersecurity and breach-prevention activities and contribute to the development of a strong security culture.
• Utilize the company’s IT ticketing system to track issues and ensure problems are documented and resolved.
• Maintain technology inventory and asset-tracking information in coordination with IT management and Administration.
• Help evaluate software licensing needs and ensure licenses are properly managed.
• Set up cellular devices and other handheld technology using the company’s mobile device management platform.
• Develop a strong working knowledge of Royal Plus applications in order to troubleshoot basic issues.
• Assist with digital and virtual training programs.
• Maintain an understanding of the location and purpose of company digital files.
• Communicate effectively with employees at all levels of the organization as well as the company’s IT provider.
• Support technology preparation for catastrophe events and mobile command centers when needed.
• Travel to Royal Plus locations as necessary for IT-related needs.
• Work effectively both independently and as part of a team while willingly assisting coworkers and sharing knowledge.

We’re looking for someone who is:

• Strong in troubleshooting and problem-solving.
• Comfortable working with employees who have different levels of technical experience.
• A clear and professional communicator.
• Organized and able to manage multiple priorities.
• Comfortable learning new software, hardware, and technology platforms.
• Able to work independently while also being a strong team player.
• Customer-service oriented and willing to go the extra mile to help coworkers.
• Proactive and able to identify technology issues before they become larger problems.
• Comfortable traveling to company locations when needed.
• Interested in developing a strong understanding of Microsoft 365 and business technology.

Schedule & Work EnvironmentRegular Schedule: Monday-Friday, 8:00 AM-5:00 PM Additional hours may occasionally be required based on business needs, technology projects, or catastrophe response operations. Travel to Royal Plus locations and mobile command centers may also be required., * IT support: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Compensation & Benefits with eligibility for overtime in accordance with company policy. Royal Plus offers a comprehensive benefits package, which may include:
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Additional company benefits

Why Royal Plus?

At Royal Plus, Teamwork with Respect is at the heart of how we work. We believe our success comes from employees working together, supporting one another, and doing whatever it takes to get the job done. If you’re someone who enjoys technology, helping people, solving problems, and being part of a team, we’d like to hear from you!

Apply today and join the Royal Plus team.

Pay: $24.00 - $26.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Royal Plus, Inc. is a leading disaster cleanup and insurance restoration company providing emergency response and restoration services throughout the region and across the country. We are looking for a dependable, technology-minded IT Support Specialist to join our team in Snow Hill, MD.This is an excellent opportunity for someone who enjoys solving problems, helping people, learning new technology, and taking ownership of day-to-day IT support in a fast-paced business environment.