IT Support Specialist I/II

Greenville Utilities Commission (GUC) Information Technology Department is seeking a highly motivated and passionate person who wants to work in a fast-paced Information Technology role to provide tier 1 and tier 2 support to other GUC teammates. Daily duties will include but are not limited to: Providing specialized software and hardware technical support to a diverse range of departments, which includes hardware/software installations and upgrades, and problem diagnosis and resolution. Experience with Windows 11 and Microsoft 365 application suite is required. The ideal candidate will possess excellent customer service skills as well as outstanding oral and written communication skills. This is a full-time position working with the IT Help Desk. Salary commensurate with education, training & experience., The successful candidate should have experience or working knowledge in the following areas:

• End-User Technical Support
• Provide Tier 1 and Tier 2 technical support to GUC employees.
• Deploys and Troubleshoots hardware, software, peripherals, and basic connectivity issues.
• Support Windows 11, Apple iOS devices, and Microsoft 365 applications.
• Provide routine break/fix support for IP phones and basic telecommunications issues.
• Supports audio/visual and conference room technology.
• Ticketing, Documentation, and Asset Tracking
• Uses the ticket management system to document, assign, track, escalate, and resolve requests.
• Monitor phones, emails, and ticket queues to ensure timely response.
• Follow standard operating procedures, safety protocols, and help improve documentation as needed.
• Communication, Teamwork, and Professional Expectations
• Communicate clearly and professionally with employees, IT staff, and other departments.
• Work effectively in a team environment.
• Demonstrate attention to detail, sound judgment, and a positive customer-service attitude.
• Lift, carry, and move equipment weighing up to 25 lbs.

Preferred Knowledge, Skills, and Experience: Preference will be given to candidates with experience in one or more of the following areas:

• Microsoft SCCM or similar endpoint management platforms
• Active Directory and Group Policy
• BitLocker or similar device encryption tools
• IT asset management systems
• Microsoft 365 administration or advanced application support, Your needs extend beyond a simple medical plan. That’s why we offer a wonderful portfolio of benefit options to enhance both your career and your life. Take advantage of the benefits that come with being a team member!

Do you have a valid Driver’s License license?, Do you have experience in iOS?, Do you have a Associate’s degree?, * Over one year of experience

• Associate’s degree in computer science, computer operations, or related field
• Valid Driver’s License, * Over three years of experience
• Associate’s degree in computer science, computer operations or related field
• Valid Driver’s License

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Dental insurance
• Flexible spending account
• Paid holidays, * Medical and Dental Plans
• Local Government Retirement System (LGERS) regular full-time and designated part-time employees are eligible
• 401(k) and 457 plan, including company 401(k) employer contribution
• On-Site Health Clinic
• Paid Holidays
• Vacation and Sick Leave
• Flexible Spending Accounts
• Professional Development
• Tuition Assistance Program
• Wellness Programs
• Computer Purchase Program

A rewarding career starts at Greenville Utilities, where all team members matter. GUC provides a friendly and supportive work environment-as we all work together to bring sustainable and reliable utility solutions to our community every day. We value our employees by offering opportunities for professional and personal development, recognition and a safe work environment. If you have a commitment to supporting and building our community, we want your energy and talent as part of our diverse team.