Desktop Support Technician

The IT Desktop Support Technician will be responsible to provide on-site and remote technical support, including installing, maintaining, and troubleshooting desktop hardware and peripherals, Windows operating systems, security systems, software applications, and various network technologies to our internal users., * Provide first-level support for all IT systems.

• Keep system security at the forefront of all decisions and while performing all tasks and projects.
• Maintain a very high level of customer satisfaction by communicating with users in person and over the phone in a friendly, easy-to-understand manner, sometimes while in a stressful situation.
• Monitor systems for potential issues so they can be addressed before they become problems that cause work interruptions.
• Prioritize daily and longer-term project work so that customer service levels remain high, and technical problems are worked on based on severity level.

Do you have experience in Windows?, Do you have a Associate’s degree?, * Experience working as IT Help desk or desktop technician role is required. 2+ years is preferred.

• Experience supporting a Microsoft Windows-based desktop and server infrastructure is required.
• Working knowledge of basic Windows Server administration, Active Directory, Office365, DNS. DHCP, and networking required.
• CompTIA A+ / Network+ certification preferred.
• 2-year Associate degree in a computer-related field preferred

Pulled from the full job description

• Paid training
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Hands-on training.
• Paid Time Off and Paid Holidays.
• Medical, dental, vision, disability, and life insurance are available.
• 401(k) with a Safe Harbor Match.
• Employee Assistance Program