Data Center FOC Monitoring Operations Specialist

We are seeking a highly responsible and detail-oriented Data Center FOC Monitoring Operations Specialist to support global facility monitoring and operational coordination across critical data center environments. This role is responsible for real-time monitoring, alarm management, incident coordination, operational quality supervision, and support of intelligent operations platform development., Global Facility Monitoring & Incident Response

• Provide 24/7 rotating monitoring coverage for global data center facilities operations through centralized monitoring platforms.
• Monitor facility alarms, operational events, and system notifications, ensuring timely response, escalation, and coordination of incident handling activities.
• Organize and coordinate emergency response activities related to IDC facility incidents to minimize operational impact and risks.
• Escalate critical incidents and provide timely reporting and updates to management teams and relevant stakeholders.
• Support major event operations, network freeze periods, and critical maintenance coordination activities.

Monitoring Systems & Platform Optimization

• Support the optimization and continuous improvement of FOC alarm systems, automated monitoring tools, and operations management platforms.
• Assist with intelligent operations platform development initiatives to improve operational visibility, automation, and response efficiency.
• Help improve alarm management logic, monitoring coverage, and operational workflows.

Operations Quality Supervision

• Perform routine quality inspections of operational activities including incidents, changes, maintenance work, and facility operations processes.
• Identify operational risks, quality gaps, and recurring issues, and track implementation of corrective and preventive actions.
• Regularly review and analyze core operational data and KPI metrics to identify common risks and improvement opportunities.
• Support local operations teams in continuously improving operational quality and compliance standards.

Operational Coordination & Process Management

• Participate in full incident lifecycle management, including event tracking, escalation, communication, resolution coordination, and post-incident follow-up.
• Monitor and identify abnormal changes or operational risks during maintenance and change execution activities.
• Coordinate cross-functional communication and collaboration between internal teams, vendors, and site operations personnel.
• Assist facility monitoring supervisors with temporary operational tasks, reporting activities, and special projects as required.

Do you have experience in Low-voltage electrical systems?, The ideal candidate has experience in data center facilities operations, strong situational awareness, and the ability to work effectively in fast-paced environments with high-frequency alarms and mission-critical operational requirements., * Technical background in data center facilities operations, IDC environments, or critical infrastructure operations.

• Understanding of electrical systems, HVAC operating logic, low-voltage systems, and facility monitoring principles.
• Ability to quickly identify alarm risks, abnormal conditions, and operational issues through monitoring platforms.
• Familiarity with incident management, change management, maintenance coordination, alarm handling, and emergency response processes.
• Strong analytical and problem-solving skills, with the ability to identify operational risks from monitoring and platform data.
• Strong communication, coordination, and teamwork capabilities.
• Professional working proficiency in English.
• Ability to work rotating shifts, weekends, holidays, and in high-frequency alarm environments.

Preferred

• Experience in data center FOC/NOC operations or mission-critical facility monitoring environments.
• Experience with DCIM, BMS, EMS, or automated monitoring platforms.
• Chinese language capability or bilingual reporting/communication skills are considered a plus.
• Experience supporting global operations or multi-site data center environments.
• Familiarity with EHS, operational compliance, and critical infrastructure operational standards.

1.51.5 out of 5 stars Santa Clara, CA 95056 $5,300 - $5,700 a month - Full-time, * Opportunity to work in a global mission-critical data center environment.

• Exposure to international facility operations and large-scale infrastructure monitoring.
• Collaborative and multicultural work environment.
• Career development opportunities within data center operations and facilities management.
• Competitive compensation and benefits package.

Pay: $5,300.00 - $5,700.00 per month