Digital UX Owner

As Chemille evolves into a next-generation intelligent platform, we are seeking a Digital UX Owner to own the end-to-end user experience for Chemille’s AI-powered ecosystem while creating a delivery vehicle that is intuitive, visually cohesive, and aligned with business objectives. The ideal candidate will have strong UX/UI Product Management fundamentals and advocate for UX/UI quality across all pages, features and customer touchpoints., Product Vision & Strategy

• Define and maintain the overall UX vision and design principles by establishing site standards

• Ensure consistency in look, feel, and interaction patterns

• Balance user needs, business objectives, and technical constraints

Design & Execution

• Own overall strategic direction for the Chemille user interface and user experience

• Develop user personas and journey maps to communicate design ideas effectively

• Maintain the design system and style guide

• Design responsive layouts that work for both desktop and mobile

• Ensure accessibility standards (WCAG) are met

Research & Validation

• Conduct user research and usability testing (SUS, NPS, CSAT, etc.)

• Analyze utilization and behavior data to identify friction points

• Run A/B tests and translate findings into design improvements

• Own the measurement of user satisfaction across desktop and mobile

Collaboration & Process

• Work closely with product managers, UX developers, and content teams to ensure designs are implemented and designed to delight

• Review UI implementation and facilitate design reviews to gain stakeholder feedback

Ownership & Advocacy

• Serve as the final decision maker on UX/UI matters for Chemille

• Advocate for users and design best practices

• Stay current on UX/UI best practices and design trends to bring relevant ideas to the team

• Develop, maintain, and lead a UX/UI Center of Excellence to establish templates, training and best practices

• Bachelors degree and at least 5 years of UX/UI experience in researching, designing, developing, and implementing digital products

• Strong portfolio showcasing strong UX/UI visual design work and innovative solutions

• Excellent verbal and written communication skills to both technical and non-technical stakeholders

• Proficiency with Figma or similar design tools to create visual prototypes

• Experience with user research methods to understand utilization patterns and recommend improvements