Systems Engineer

We are seeking a Systems Engineer who thrives in customer-facing operational environments and enjoys solving complex technical challenges. This position serves as a primary technical resource supporting production systems, infrastructure, applications, and end users while ensuring high availability and operational excellence., Serve as a primary customer liaison by responding to operational questions, incidents, and support requests Support and troubleshoot Network Video Recorder (NVR) platforms and associated infrastructure Diagnose and resolve hardware, software, application, and communication issues Participate in client meetings, change control activities, and operational reviews Perform software and hardware upgrades across Linux, Windows, and commercial off-the-shelf solutions Monitor and support containerized applications and Kubernetes-based environments Provide operational support for production systems in a 24x7 environment Create and maintain technical documentation, procedures, and system configurations Deliver training and knowledge transfer to operations personnel and end users Identify opportunities for system improvements and recommend solutions that enhance reliability and performance Collaborate with Software Engineering and QA teams to test, deploy, and support applications Participate in an on-call support rotation

This role requires strong troubleshooting abilities, excellent communication skills, and the ability to independently manage priorities in a fast-paced environment. The ideal candidate has experience supporting Linux and Windows environments, containerized applications, and production systems while working directly with customers and internal engineering teams., 3+ years of experience supporting production systems, infrastructure, or enterprise applications Strong troubleshooting and root-cause analysis skills Experience with Linux and Windows environments Experience supporting Kubernetes and containerized applications Excellent communication and customer service skills Ability to independently manage workload and prioritize competing tasks Experience working with cross-functional technical teams Experience supporting high-availability or 24x7 operational environments, Intelligent Transportation Systems (ITS) experience Video streaming or video management platform experience Experience with RTSP, WebRTC, ONVIF, or similar protocols Experience supporting NVR platforms Cloud infrastructure experience Network administration or infrastructure support experience

Salary: $100,000 - $110,000 per year

A bit about us:

A global technology company focused on intelligent transportation systems and smart mobility solutions. We help agencies and organizations improve safety, efficiency, and visibility through innovative software, infrastructure, and real-time operational platforms.

Why join us?

Work on highly visible, mission-critical systems used in real-world operational environments Collaborate with software, infrastructure, QA, and customer-facing teams Gain exposure to modern technologies including Kubernetes, containerized applications, Linux, Windows, and cloud infrastructure Opportunity to influence technical improvements and system modernization efforts Join a team where troubleshooting expertise and customer impact are highly valued Competitive compensation, benefits, and career growth opportunities