Systems Engineer

Serve as the primary customer liaison, responding to operational questions and resolving issues Support and maintain video NVR systems Troubleshoot and resolve hardware, software, and communication issues Participate in client meetings and change control processes, including presenting updates and proposals Perform hardware and software upgrades across environments (Linux, Windows, and COTS tools) Provide on-call support during off-hours as needed Train operations staff on systems, tools, and processes Identify areas for improvement and recommend solution-based enhancements, including technical standards and upgrades Monitor performance of containerized applications and systems Collaborate with Software Engineering and QA teams to test and implement applications and products Document system architecture, configurations, procedures, and changes Manage system backups, recovery processes, and infrastructure performance Support and maintain networks, servers, workstations, and related infrastructure Work cross-functionally with internal teams and external vendors to ensure system stability and performance

Strong troubleshooting capabilities Ability to independently manage workload and prioritize tasks Excellent communication skills Experience with Kubernetes and containerized applications Customer-service oriented mindset

Preferred (Not Required) Video streaming / video protocol experience (RTSP, WebRTC, ONVIF, etc.), Intelligent Transportation Systems (ITS) industry experience 3+ years of relevant hands-on experience Experience with server operating systems, networking environments, and infrastructure support Familiarity with cross-functional collaboration in technical environments Experience supporting 24/7/365 systems Exposure to software development lifecycle processes, including change control and configuration management Experience with remote access tools, databases, and reporting tools is a plus Strong attention to detail, documentation, and training capabilities

Salary: $100,000 - $110,000 per year, Competitive Compensation: Salary up to $110K with the opportunity to work on meaningful, long-term projects

They are an intelligent transportation technology company that builds software and hardware used for traffic management, tolling, and smart mobility systems. Their platforms help agencies improve traffic flow, road safety, and air quality, and they support large-scale, high-volume transportation networks worldwide.

Why join us?

Impactful Work: Be part of a high-visibility project where your contributions directly support critical infrastructure and real-world operations

Hands-On Technology: Work across a modern tech stack including Linux/Windows environments, Kubernetes, containerized applications, and video systems

Growth & Learning: Gain exposure to complex systems, cross-functional teams, and continuous improvement initiatives that expand your technical skillset

Autonomy & Ownership: This role offers the opportunity to independently manage priorities while also collaborating with experienced engineering and QA teams

Client-Facing Influence: Act as a trusted technical partner, helping shape solutions, improve system performance, and drive customer success