Systems Engineer

We’re seeking a Systems Engineer to support Traffic Management Systems and associated infrastructure across multiple customer environments. You’ll serve as a technical resource responsible for ensuring customers can reliably operate their traffic management applications and technology. The position combines systems engineering, networking, software configuration, troubleshooting, customer support, documentation, and infrastructure administration.

You’ll also work with Traffic Signals and other ITS devices, including cameras, traffic detectors, and Dynamic Message Signs.

Responsibilities

• Serve as a technical liaison for customers and respond to operational and system issues
• Troubleshoot hardware, software, networking, and communication problems
• Configure and support Traffic Management Systems, traffic signals, and ITS devices
• Manage and prioritize technical issues according to customer SLA requirements
• Support servers, databases, desktops, and cloud/on-premise infrastructure
• Document network architecture, system configurations, and troubleshooting procedures
• Manage system backups and recovery processes
• Support hardware and software upgrades
• Train customer operations teams on applications, platforms, and new features
• Work with Project Managers, Database Administrators, Software Engineers, and QA teams
• Assist with testing and implementing applications and products
• Identify opportunities to improve system reliability and performance
• Recommend technical upgrades and improvements
• Provide occasional off-hours/on-call support

The role works cross-functionally with Project Management, Database Administration, Software Engineering, and QA to maintain, upgrade, secure, test, and implement client systems.

• 3+ years of relevant Systems Engineering experience
• Direct experience supporting Intelligent Transportation Systems (ITS) and/or Traffic Management Systems (TMS)
• Hands-on experience with ITS devices such as traffic signals, PTZ cameras, traffic detectors, Dynamic Message Signs (DMS), or similar roadway technology
• Experience troubleshooting hardware, software, and communications issues within traffic/ITS environments
• Experience with server operating systems and network configuration/topologies
• Experience with remote-access technologies and VPNs
• Exposure to database administration
• Strong technical troubleshooting and customer-facing support skills
• Experience supporting 24x7x365 operational environments
• Bachelor’s degree or equivalent combination of technical training and relevant experience
• Ability to travel up to 30%

Salary: $85,000 - $95,000 per year

We are a leading transportation technology organization developing and supporting intelligent solutions that help improve mobility, traffic flow, and roadway operations.

We’re looking for a Systems Engineer to join our Traffic Management team and provide technical support for sophisticated transportation systems used by customers across the country.

This is a great opportunity for someone who enjoys the combination of systems administration, networking, troubleshooting, software configuration, infrastructure, and customer interaction rather than being confined to one narrow area of IT.

Why join us?

• Work with innovative Intelligent Transportation Systems (ITS) technology
• Exposure to servers, networking, software, databases, and field devices
• Highly visible, customer-facing engineering position
• Work alongside Software Engineering, QA, Database, and Project Management teams
• Opportunity to troubleshoot complex real-world technology environments
• Variety of both cloud and on-premise infrastructure
• Continued exposure to evolving transportation technologies
• Up to 30% travel
• Opportunity to make a direct impact on systems that support transportation infrastructure