Data Scientist Lead - Customer Analytics

• Own the analytics roadmap for the Core Consumer Banking customer pillar, including prioritization, sequencing, delivery, and business impact
• Serve as the primary analytics partner to business, product, marketing, finance, technology, and distribution leaders
• Translate ambiguous executive questions into structured analytical plans, clear recommendations, and decision-ready narratives
• Lead analyses and experiments across growth, engagement, retention, migration, pricing, servicing, and segment strategy
• Define measurement strategies, including test design, success metrics, monitoring frameworks, readout standards, and business implications
• Develop executive-ready presentations and narratives that translate analysis into clear recommendations for senior leaders, influencing business strategy and resource allocation
• Mentor team members and establish analytical standards for methodology, governance, data quality, and storytelling

• Master’s degree in a quantitative discipline or Bachelor’s degree with 6+ years of experience in Data Science, Statistics, Mathematics, Engineering, Economics, Finance, or a related field
• 6+ years of experience using SQL, Python, R, or similar tools to analyze large-scale data in modern data environments
• Expertise in statistical analysis, experimental design, A/B testing, machine learning, and measurement frameworks
• Demonstrated ability to lead an end-to-end analytics agenda, including roadmap definition, prioritization, stakeholder management, and business impact
• Strong executive communication, visualization, and presentation-development skills, including experience translating analysis into clear recommendations and decision-ready storytelling
• Ability to manage multiple high-impact projects in a fast-paced, cross-functional environment while maintaining strong analytical rigor and data integrity, * Experience in financial services, consumer banking, customer strategy, or related industries
• Proven track record leading a book of work that delivers actionable insights and influences business strategy
• Collaborative leadership style with the ability to mentor talent and raise the standard of team output
• Knowledge of simulation, optimization, or advanced machine learning techniques

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.