IT Support Technician

The IT Support Technician provides first-level technical support for employees across retail stores, administrative offices, warehouse operations, and donation centers. This role serves as a key point of contact for troubleshooting hardware, software, Microsoft 365, mobile devices, printers, user access, and basic network connectivity issues.

This is an excellent opportunity for someone who enjoys helping others, solving technical problems, and working in a fast-paced, mission-driven environment.

Responsibilities Include

• Provide help desk and technical support to employees across multiple locations
• Troubleshoot computers, printers, mobile devices, and network connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
• Assist with onboarding and offboarding including equipment setup and account administration
• Install, configure, and maintain workstations and technology equipment
• Maintain IT inventory and documentation
• Support conference room and audiovisual technology
• Coordinate repairs and vendor service requests
• Escalate advanced technical issues when necessary

• Associate degree in Information Technology, Computer Science, or related field preferred
• Minimum three years of technical support or help desk experience preferred
• Experience supporting Windows Environments and Microsoft 365
• Strong troubleshooting, communication, and customer service skills
• Ability to work independently, prioritize multiple requests, and maintain professionalism under pressure
• Valid California driver’s license and ability to travel throughout Santa Cruz, Monterey, and San Luis Obispo Counties as needed