IT Support / Network Engineer

Valley Networks, Inc.

Bethlehem, PA, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Compensation

$60,000.0 - $65,000.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Software System Penetration Testing Dynamic Host Configuration Protocol Domain Name System (DNS) Networking Hardware Virtual Private Networks (VPN) Network Security Microsoft Servers Remote Desktop Services EClinicalWorks Virtual Machines Wireless Access Point

+6 more

Network Routing Internet Protocol Telephony Sonicwall Firewall Services Module SentinelOne Expertise Terminal Servers

Job description

Primary duty will be working with commercial clients on their technology support and implementation needs. You will find yourself working in varied IT environments on a regular basis., You must have done this type of work before, as a third-party IT support engineer / technician. It is very different than working in the same corporate IT environment every day.

Requirements

Seven years work experience in IT Support and Engineering is required. We are looking for hands-on support engineers, not managers. Please do not submit a resume if you do not have a good deal of the skill sets listed below.
You will be traveling to client sites on a regular basis.

Experience and Skill Sets

Dashboard oriented RMM suites; NinjaOne
Firewall configuration - mandatory
Remote Desktop / VPN / Terminal Server expertise
Microsoft Server operating systems
Desktop Support
Virtual Machines
Microsoft 365
Server migrations and upgrades
Network security / Penetration testing
SentinelOne EDR
HIPAA Compliance knowledge a plus
ECW eClinicalWorks knowledge a plus
VOIP phone experience a plus
Networking equipment including: Ubiquiti, SonicWall and other similar switches, access points, core switches and firewall technologies
Datto Business Continuity
High level understanding of DHCP, DNS, network routing
Low voltage wiring and terminations a plus

Personal Attributes

No smoking on the job. Good hygiene. Punctual.
Ability to present ideas in user-friendly language
Highly self-motivated and able to be directed
Proven technical troubleshooting abilities
Exceptional customer service orientation; You must understand that the issue has not been resolved or until the client verbally acknowledges such.
Ability to present yourself in a professional manner