Software Help Desk Technician

We are seeking an Application Support Specialist to provide hands-on support for our utility billing software. This role focuses on troubleshooting application issues, assisting customers with billing and accounting concepts, and guiding users through software functionality via phone, remote login, and email.

This is not a programming or development position, and it is not a call-center role. The ideal candidate enjoys problem-solving, working directly in business software, and helping customers understand how the system works in real-world billing scenarios.

Training for this role is primarily in office, hands-on and observational. New team members learn by shadowing experienced technicians during live customer support sessions, taking detailed notes, and gradually applying what they learn., * Provide application-level technical support for utility billing software

• Troubleshoot data, configuration, and user workflow issues
• Assist customers with billing and basic accounting concepts (debits, credits, balances)
• Use remote access tools to diagnose and resolve issues
• Clearly document issues, resolutions, and customer interactions
• Communicate patiently and professionally with a diverse customer base, including elderly users

The ideal candidate is self-motivated, comfortable learning in real time, and proactive about asking questions, documenting processes, and independently reinforcing their knowledge between calls., * Strong verbal communication skills and a clear speaking voice

• Comfort learning through hands-on shadowing and independent note-taking
• Working knowledge of:
• Windows operating systems (Windows 7 - Windows 11)
• File management and transferring files between systems
• Printers, drivers, and basic workstation troubleshooting
• Understanding of general accounting principles (debits and credits)
• Ability to calmly and patiently resolve issues with customers

Pulled from the full job description

• Health insurance
• Paid time off

RVS Software, Inc. has been providing utility billing software to municipalities and organizations nationwide for over 30 years. Our success is built on long-term customer relationships and a support team that understands both the software and the business processes behind utility billing.