Support Engineer

Do you thrive in a fast-paced, ever-changing environment where no two days are the same? Are you energized by solving complex technical challenges, working with a wide variety of technologies, and supporting clients across diverse industries? If you’re looking for an opportunity to continuously expand your technical expertise while delivering exceptional customer service, we’d love to meet you.

Working in a Managed Services Provider (MSP) environment is both rewarding and challenging. You’ll gain hands-on experience with a broad range of technologies, infrastructures, and business environments while collaborating with clients who rely on your expertise to keep their organizations running. Every day presents new opportunities to learn, problem solve and make a meaningful impact.

As a recipient of the “MSP 501 Award from Channel Futures”, we’re proud to be recognized as one of the industry’s top managed service providers. Join a team that values technical excellence, continuous learning, and outstanding client service.

If you are a skilled Support Engineer, we have a place for you. You will provide technical support for a diverse client base, assisting with computer systems, hardware, software, and network infrastructure-but above all, you’ll be helping people. If delivering white-glove service while continuously expanding your IT knowledge is what motivates you, this role is for you.

You’ll respond to support requests, perform diagnostics, troubleshoot technical issues, and implement effective solutions both remotely and onsite., * Provide onsite and remote end-user support.

• Manage and support client IT infrastructure, including VMware environments, switches, storage devices, routers, firewalls, servers, workstations, and mobile devices.
• Create and maintain technical documentation, procedures, and reports.
• Serve as first-level technical support while escalating issues as appropriate.
• Participate in after-hours support when required.
• Deliver exceptional customer service while effectively managing multiple priorities in a dynamic MSP environment.
• Troubleshoot a wide variety of hardware, software, networking, and cloud technologies across multiple client environments.

Candidates must reside within 30 minutes of Anchorage, AK. This position is based in our Anchorage office, with occasional onsite visits to client locations (between Eagle River and Anchorage). A reliable personal vehicle is required (public transportation is not sufficient). Mileage reimbursement is provided., * Experience supporting Microsoft 365, Microsoft desktop and server operating systems, Microsoft Exchange, Active Directory, IIS, and Terminal Services.

• Strong networking knowledge including TCP/IP, DNS, DHCP, routing, VLANs, IPsec and SSL VPNs, firewalls, and wireless networking.
• Experience with storage arrays, backup and replication solutions, and monitoring systems.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently, remain composed under pressure, and communicate effectively with both technical and non-technical users., * Certifications and/or experience with VMware, Fortinet (FortiGate), Microsoft, and Cisco technologies.
• Experience with Trend Micro, Dell servers and storage, Symantec Backup Exec, Enterprise Vault, Veeam, CrashPlan, Google Workspace, and Apple products.
• Previous experience working for a Managed Services Provider (MSP) utilizing Remote Monitoring and Management (RMM) tools.
• Experience designing and implementing IT solutions tailored to client business needs.
• Experience deploying and supporting VMware virtual infrastructure; Hyper-V experience is a plus.
• Experience troubleshooting and deploying macOS systems., * Ability to stand, sit, and walk for extended periods.
• Ability to lift, push, or pull up to 40 pounds., * Do you have a valid drivers license and reliable car?

Pulled from the full job description

• Mileage reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, We believe in investing in our team and providing the support you need to thrive both professionally and personally.
• Competitive base salary
• Performance-based bonus pool participation
• Generous paid time off (PTO)
• Comprehensive, high-quality health insurance
• 401(k) with company matching
• Company-paid, approved technical certifications
• Ongoing professional development and career growth opportunities
• A healthy work-life balance with a flexible, supportive team culture, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Velonex Technologies fosters an environment that is both challenging and rewarding - fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.