Support Engineer (L3)

Infrastructure & Systems Support

• Install, configure, administer, and troubleshoot Windows Server environments.
• Support Active Directory administration, permissions, file services, remote access, and backups.
• Troubleshoot server, infrastructure, and networking issues across multiple client environments., * Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, Intune, and Security & Compliance.
• Support Azure and AWS cloud environments.
• Manage enterprise email systems and mail flow configurations.
• Support Azure Virtual Desktop environments., * Troubleshoot TCP/IP, VPN, firewall, DNS, wireless, and internet connectivity issues.
• Support SonicWall, Fortinet, and Ubiquiti firewall technologies.
• Work with routers, switches, VLANs, and network infrastructure.
• Apply security best practices including MFA, endpoint protection, EDR/XDR, phishing prevention, and threat management.

Virtualization & Datacenter Technologies

• Support Hyper-V, VMware, backup systems, and high-availability solutions.
• Assist with disaster recovery and business continuity technologies.
• Support SQL Server and related infrastructure components.

Unlike many in-house IT positions, this role offers exposure to a broad range of technologies, environments, and business challenges. Success requires strong technical expertise, excellent communication skills, and the ability to guide clients through critical issues with confidence and professionalism., * 4+ years of experience supporting Microsoft Windows and Windows Server environments.

• 4+ years of Active Directory, Microsoft Exchange, or Microsoft 365 support experience.
• 4+ years of networking experience, including switching, routing, VLANs, VPNs, and firewalls.
• Experience supporting backup, recovery, antivirus, and server hardware technologies.
• Experience supporting Android and Apple mobile devices.
• Strong troubleshooting, documentation, and client communication skills.
• Ability to manage multiple priorities and take ownership through resolution.

Preferred Certifications

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Associate Certifications
• CCNA, CCDA, CCVP, or CCIE
• VMware Certified Professional (VCP)
• Network+

• Exposure to a wide variety of technologies and client environments
• Opportunity to work across infrastructure, cloud, networking, security, and virtualization
• Collaborative team culture with ongoing technical learning and development

Compensation: $25-$30/hour DOE

If you’re a Senior Support Engineer, Systems Engineer, Infrastructure Engineer, Network Engineer, MSP Engineer, or Level 3 Support Engineer, we’d like to hear from you. Apply through ProSearch to learn more.

Salary Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed.