IT Support Specialist Workstation Administrator

In this role, you will provide Tier 1 and Tier 2 IT support, manage workstation configurations, maintain Active Directory accounts, and resolve hardware and software issues to keep TAP operations and transition counseling computer labs running smoothly., Desktop & Hardware Support: Provision, configure, troubleshoot, and maintain desktop PCs, thin clients, laptops, high-volume laser printers, and peripherals across the TAP facility at Fort Riley. User & System Administration: Manage user accounts, permissions, and security groups within Active Directory; assist staff and transitioning service members with CAC/PKI access and software issues. Operating System & Software Maintenance: Install, patch, and support Microsoft Windows Enterprise OS build standards, including Army Gold Master (AGM) configurations and DoD Secure Host Baseline (SHB). Network & Connectivity Troubleshooting: Diagnose local network connectivity, IP addressing, switch patch connections, and peripheral device interfaces. Ticketing & SLA Tracking: Log, update, and resolve service requests and technical incidents in a timely manner within the government ticketing system. Security & Compliance: Ensure all workstations comply with DoD cybersecurity guidelines, Army NetOps standards, and IAT Level II baseline requirements.

Clearance: Must hold an Active DoD Secret Security Clearance at time of application. Certification: Active CompTIA Security+ CE (or equivalent DoD 8570.01-M / 8140 IAT Level II baseline certification). Experience: Minimum 2-4 years of desktop support, workstation administration, or helpdesk experience. Technical Skills: Microsoft Windows 10/11 Enterprise OS administration. Active Directory user/computer account management. Hardware diagnostic skills (desktops, printers, multi-function devices, scanners). Basic networking concepts (TCP/IP, DNS, DHCP). Soft Skills: Excellent customer service, strong written and verbal communication, and ability to work independently on-site. Preferred Qualifications Prior experience supporting IT operations on a U.S. Army installation (preferably Fort Riley) or DoD enterprise environment. Familiarity with Army Gold Master (AGM) workstation builds and Army NetOps standards.

401(k) Dental insurance Health insurance Paid time off Vision insurance Job Title: IT Support Specialist / Workstation Administrator Company Name: Norbeck Technologies Location: Fort Riley, KS (100% On-Site at Client Facility) Job Type: Full-Time Shift: Day Shift (Monday - Friday) Clearance Level: Active Secret Clearance (Required) Certification: Active CompTIA Security+ CE (DoD 8570.01-M / 8140 IAT Level II) (Required) About Norbeck Technologies Norbeck Technologies provides high-quality IT infrastructure support, cybersecurity, and administrative solutions to DoD and Federal Government agencies. We are seeking a reliable, customer-focused IT Support Specialist / Workstation Administrator to support the Army Transition Assistance Program (TAP) at Fort Riley, Kansas., Competitive salary based on experience Comprehensive Medical, Dental, and Vision coverage Paid Time Off (PTO) and paid Federal Holidays 401(k) Retirement Plan