Service Desk Technician

Provide internal clients with first-level IT support company-wide via telephone or email. Create tickets and document all activities in helpdesk ticketing systems. Troubleshoot and resolve hardware, software, applications, network, user access, or related issues. Escalate complex problems or unresolved issues to next level of support. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Address client questions using available information resources. Configure and install hardware, software and applications. Provide evening and weekend support (off-hours support) as assigned on a rotating basis. Bilingual fluency within English and Spanish is a big plus

Bachelor’s degree in Information Technology or related field. Experience with scripting such as batch files and PowerShell. Experience with Windows 10 and server 2012.

The pay range for this position is $23.00 - $26.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.