VoIP / Network Engineer

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

Design and architect enterprise VoIP and IP telephony solutions

Lead implementation of SIP, RTP, and call control protocols

Troubleshoot complex voice quality issues (latency, jitter, packet loss)

Manage dial plans, call routing, and call flow design

Network Engineering

Architect and manage enterprise network infrastructure (routers, switches, firewalls)

Implement advanced TCP/IP, VLANs, QoS, and VPN solutions

Optimize networks for real-time voice traffic and high availability

Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred), Preferred Skills

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field

Experience with Cisco UCCE (Unified Contact Center Enterprise)

Knowledge of ICM, CVP, CUCM

Experience with Unified Communications and Cloud VoIP

Certifications: CCNP, CCIE, or equivalent