Associate Director, Data Transformation

The ideal candidate should have excellent analytical skills, show great attention to details, and have experience with Microsoft Excel and SQL. They should be self-motivated and possess great customer service skills, including strong communication skills, both written and verbal. You will report to the Axxis Director of Customer Support., Research and Data Analysis

• Normalize incoming data to Axxis data points
• Perform data accuracy audits on a scheduled basis
• Research and create new data points as industry changes require
• Maintain records of industry changes for historical review and metrics
• Verify incoming data has necessary elements for data capturing. Create elements mapping and output documentation
• Keep Customer Support and Professional Services team members informed on industry changes that impact data output
• Contact customer base, as well as fuel suppliers and distributors, when quality control questions arise
• Participate in Data Governance team meetings, working closely with cross departmental teams
• Create client license files to software access and audit daily receipt of client data
• Provide exceptional customer support when communicating with and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions
• Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement

Team Management

• Document, and track case histories, issues, and actionable steps taken
• Obtain and maintain a fundamental understanding of our product features and functionality
• Provide leadership and training to Source Information team as a Subject Matter Expert.
• Coach and mentor Source Information staff through challenging Industry changes.

Vendor Integration and Relationship Management

• Manage and Maintain contact information for Major Industry Vendors.

• Coordinate API discussions with Data vendors and communicate requirements to AXXIS Development teams.

• Provide guidance for New and Existing Data Mappings for capture and cruncher requests., We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

• Strong data analysis skills
• Excellent organizational skills with strong attention to detail
• Establishes own files; follows company policies and procedures; improves and maintains record keeping
• Proficient in Microsoft Excel, SQL and Outlook, with the ability to create basic queries, navigate applications and learn new systems easily
• Responds promptly to client needs and solicits feedback to improve service; meets commitments
• Skilled in managing multiple priorities
• Must have strong written and verbal communication skills with experience communicating at all levels of client organizations as well as internally across functions (product development, customer support, sales)
• The individual is committed to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; treats customers courteously, with a friendly, helpful attitude
• Takes pride in work product and pays close attention to detail; monitors own work to ensure quality
• Strives to continually build knowledge and skills (professional and computer); shares expertise with others
• Contributes to building a positive team spirit; treats others with respect and consideration, * Bachelor’s Degree Preferred
• Prefer 10+ years’ experience in leading a data analytics team in a high-paced environment.
• Previous oil industry experience is a plus

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees., $110,000.00

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day., Axxis, a leading provider of cloud-based solutions to address downstream petroleum process automation, is seeking a Research and Analysis Associate Director to be responsible for researching and normalizing data received from the Axxis Software customer base. This position resides within the Customer Support group.