Telecommunications Dispatcher

The Dispatcher is responsible for coordinating the daily schedules of field technicians, communicating with customers regarding appointment times, optimizing technician routes, and ensuring work orders are completed efficiently. This position serves as the communication hub between our customers, technicians, and management team., * Schedule and coordinate daily customer appointments.

• Contact customers to confirm appointments and provide arrival updates.
• Maintain communication with customers regarding delays, schedule changes, and technician arrival times.
• Dispatch and route technicians efficiently to maximize productivity.
• Monitor technician progress throughout the day.
• Adjust schedules in real time due to emergencies, cancellations, weather, or workload changes.
• Communicate with technicians via phone, text, and dispatch software.
• Ensure work orders are accurate and complete before dispatch.
• Track appointment status and update internal systems.
• Assist with resolving scheduling conflicts and customer concerns professionally.
• Maintain accurate records and documentation.
• Support management with daily operational reporting as needed.

• High school diploma or GED required.
• Previous dispatching, scheduling, customer service, or administrative experience preferred.
• Telecommunications, cable, internet, satellite, or home services experience is a plus.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills, including Microsoft Office and scheduling software.
• Ability to remain calm under pressure and make sound decisions.
• Professional, dependable, and customer-focused attitude.

Preferred Experience

• Dispatching field service technicians
• Telecommunications industry
• Cable or fiber installation scheduling
• GPS routing or route optimization
• Customer service call center experience
• CRM or dispatch software
• Microsoft Excel and Outlook, The ideal candidate is someone who:
• Thrives in a fast-paced environment.
• Enjoys helping customers.
• Can prioritize multiple tasks simultaneously.
• Thinks proactively and solves problems independently.
• Communicates professionally with both customers and technicians.
• Works well as part of a team.

Pulled from the full job description

• Paid time off
• Paid holidays
• Opportunities for advancement, * Competitive pay (based on experience)
• Paid Time Off
• Paid Holidays
• Opportunities for advancement
• Supportive team environment
• Ongoing training and development

Pay: From $14.00 per hour

Synergies3 Tech Services is a growing telecommunications service company committed to delivering exceptional customer experiences through efficient scheduling, clear communication, and outstanding field support. We are looking for a highly organized, detail-oriented Dispatcher to join our team and help coordinate our daily field operations.