Tech Support Specialist I

The role of Tech Support Engineer is to provide Implementation and Test and Turn up support for SD-WAN network of all supported SD-WAN technologies. Acts as a single point of contact to triage and investigate any SD-WAN incident reported via monitoring tools or by customers. Support includes Incident Management related connectivity issues including and not limited to network underlay issues. Responsibilities:

• Basic understanding in networking concepts such as routing and switching.
• Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
• Course completion of CCNA or any networking technologies
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
• Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage.
• Will be required to work in various shifts (Day/Night) including holidays and weekends.

Good understanding on Vision, network diagram

• A Bachelor’s degree in Computer Science or Engineering or a related field experience is typically required.
• Test and troubleshoot various circuit types - Ethernet, T1/E1, T3/E3, BB, LTE
• Assists in network troubleshooting and provides input for root cause analysis for network related outages.
• Manage and control a test and turn-up bridge required for service activation.
• Accurate documentation of activation activities, notes, client communication, etc.
• Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
• Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified “ company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.