App Support Engineer

• Provide Level 2/Level 3 production support for enterprise applications.
• Monitor, troubleshoot, and resolve production incidents in Linux environments.
• Support and manage AutoSys batch jobs, schedules, and dependencies.
• Troubleshoot Hadoop-related application and data processing issues.
• Perform root cause analysis and drive permanent resolutions for recurring issues.
• Coordinate daily support handoffs with offshore production support teams.
• Work closely with development, infrastructure, and business teams during incident resolution.
• Monitor application health, batch processing, and production performance.
• Participate in production releases, maintenance activities, and operational readiness.
• Create and maintain operational documentation and support procedures.
• Ensure production SLAs are met while minimizing downtime.

• 5+ years of Application Production Support experience.
• Strong Linux administration and troubleshooting skills.
• Hands-on experience supporting AutoSys batch scheduling and job management.
• Experience supporting Hadoop environments.
• Background supporting enterprise production applications in a 24x7 environment.
• Experience analyzing logs, troubleshooting failures, and resolving production incidents.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating with distributed teams.

Preferred Qualifications

• Experience supporting trading platforms or financial applications.
• Experience working with global or offshore support teams.
• Knowledge of ITIL processes and incident management.
• Familiarity with enterprise monitoring and ticketing tools.

3.33.3 out of 5 stars Chandler, AZ Hybrid work $62 - $65 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.